Martin Polanco
Boulder,CO
Summary
Goal-driven Service Manager offering over [Number] years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing [Number] years of progressive experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
Davenport, FL
08.2019 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Trained new employees on the use of customer relationship management software systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assistant Manager
culvers
Winter Garden, FL
07.2017 - 06.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Education
Lawyer - Lawyer
Universidad Arturo Michelena
Valencia03-2008
Skills
- Conflict Resolution
- Fluent in [Language]
- Strategic business planning
- Work Planning and Prioritization
- Multiple Priorities Management
- Service Quality Management
- New Employee Hiring
- Inventory Management
- Employee Training and Development
- Performance Evaluations
- Workplace Safety
- Policy and Procedure Enforcement
- Bilingual [Language] and [Language]
Affiliations
35 year karate training, 2 guitar courses.
Languages
Spanish
Full Professional
English
Professional
Certification
sersafe certification and food handler license.
Websites
References
References available upon request.
Timeline
Service Manager
Chipotle
08.2019 - Current
Assistant Manager
culvers
07.2017 - 06.2023
Lawyer - Lawyer
Universidad Arturo Michelena