Martin Pook
Summary
With over 8+ years of experience in office management and administration, I have consistently focused on optimizing productivity, efficiency, and service quality in diverse environments. As a highly dependable, ethical, and reliable support specialist and leader, I bring advanced organizational, technical, and business acumen to every role. My collaborative approach enables effective teamwork with cross-functional teams, ensuring operational and service excellence throughout the organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Support Coordinator
Blackstone Inc.
10.2019 - Current
- Creating privilege logs of client documents for associate and partner review
- Direct weekly meeting in manager's absence
- Manage Complex Calendars
- Managed budget for 2 projects valued at over 100,000 each
- Planning and coordination of large-scale events (accommodation, catering, leisure)
- Assist in building out briefing materials for all upcoming meetings
- Negotiate, analyze, and prepare order agreements, subcontracts, and cost budgets
- Use pivot tables and v-lookup to track SharePoint data to organize virtual meetings and webinars
- Coordinate with vendors for the disposal of any equipment and confidential documents
- Facilitated successful office relocation projects, minimizing downtime while maintaining seamless operations throughout the transition period.
- Collaborated with cross-functional teams on various initiatives to improve overall company performance and achieve common goals.
- Implemented cost-saving measures such as bulk purchasing, resulting in reduced overhead costs for the department.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Client Relations Manager
FSS-Nixon Peabody LLP
01.2019 - 10.2019
- Implemented QA process within the first 30 days of taking control of the account
- Oversee 12 office service employees across the following services: Facilities, Hospitality, Mailroom and Reprographics and develop a training program for staff
- Develop and implement operational system, services, and procedures that support business needs; provides leadership and focus in area of expertise
- Create and deliver quarterly business reviews to both the VP of operations and Nixon leadership team
- Review internal processes and recommend strategies to reduce costs; implement cost saving programs and procedures to increase efficiency
- Foster professional, productive, efficient, and safe working environment in accordance with company and department policies and risk management
- Assisted in the development of marketing materials targeted at potential clients, showcasing the company''s strengths and value proposition.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Project Coordinator
Wormser, Kiely, Galef & Jacobs LLP
10.2017 - 10.2018
- Coordinated with outside vendors for decomposing of confidential materials
- Electronically filed an excessive number of documents into firm's database to reduce paper trail
- Scheduled weekly pickups for disposing of e-waste, files, move
- Create and maintain comprehensive project documentation, plans and reports
- Point of contact for updates with the process of the closure of the firm
- Provide analytical support to Manager in executing assigned projects
- Monitor project schedules regularly to determine any delays or deviations
- Responsible for reaching out to several vendors to effectively ends the firm's relationship
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
- Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
- Developed risk management plans that effectively minimized project disruptions, maintaining momentum in face of unforeseen challenges.
Office Service Administrator
GLC Chadbourne & Parke LLP
05.2013 - 10.2017
- Manage and supervise a staff of 36 plan examiners, administrative staff, and inspectors
- Successfully managed and lead a team of 14 associates
- Created management reports for monthly mail accumulations and postage metering
- Ordered firm supplies while monitoring cost control
- Answered inquiries from staff regarding shipments, delays, supply orders, and invoices
- Served as point of contact in seniority's absence, overseeing operations
- Handled internal and external customer requests for image documents
- Communicated with various vendors and company representatives to maintain a good relationship
- Remained current with any unexpected changes with policies and procedures for shipping companies
Education
AS - Construction Management Technology, BTECH
New York City College of Technology
Brooklyn, NY06.2022
Skills
- Microsoft Office
- QuickBooks Concu
- Coupa
- Service Now
- Teamwork Communication
- Decision Making
- Motivation
- Reliability
- Problem Solving
- Adaptability
- Planning
- Organizing
- Management
- Development
- Analytica
- Stress Management
Appointment Scheduling
Project Management
Data Entry
Documentation and Recordkeeping
Vendor Management
Schedule Management
Time Management
Attention to Detail
Team Collaboration
Employee Records Management
Project management experience
Decision-Making
Staff Scheduling
Office Management
Certification
- OSHA 30-Hours, 01/22
- 2 Hour Drug & Alcohol Awareness, 01/22
- 8 Hour Fall Prevention, 01/22
Timeline
Office Support Coordinator
Blackstone Inc.
10.2019 - Current
Client Relations Manager
FSS-Nixon Peabody LLP
01.2019 - 10.2019
Project Coordinator
Wormser, Kiely, Galef & Jacobs LLP
10.2017 - 10.2018
Office Service Administrator
GLC Chadbourne & Parke LLP
05.2013 - 10.2017
AS - Construction Management Technology, BTECH
New York City College of Technology
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