Martin Ramirez
Rancho Cucamonga,Ca
Overview
38
38
years of professional experience
Work History
Service Advisor
Mazda Of Claremont
05.2023 - Current
- Provided expert advice on vehicle maintenance and repair services to enhance customer satisfaction.
- Coordinated service appointments, ensuring optimal scheduling for efficient workflow management.
- Evaluated customer concerns through effective communication, facilitating accurate diagnostics and service recommendations.
Service Manager
Volkswagen Pasadena
08.2021 - 08.2022
- Led team of 20 service technicians and 5 service consultants and improved customer satisfaction ratings by listening to complaints and finding appropriate solutions and implementing processes to achieve our goal.
Service Manager
Riverside Volkswagen
11.2003 - 05.2021
- Responsible for daily service department operations which include:
- Exceed customer expectations
- Achieve service retention thru customer loyalty.
- Manage and coach service team to achieve set monthly goals.
- Marketing and advertising
- Manage customer pay sales and profit
- Manage technician productivity and efficiency.
- Effective labor rates
- Gross profit margins
Service & Parts Director
Ontario Volkswagen
07.2003 - 10.2003
- Led a team of employees to organize and execute a dealer relocation from prior to new dealer facility. Hired and trained new staff for new facility.
Service Manager
Puente Hills Volkswagen
06.1999 - 06.2003
- Promoted from Parts manager to Service Manager position by Ownership based on my years of service and opportunity to continued growth within the fixed operations business. Improved CSI ratings based on improved customer handling and improved service processes.
Parts Manager
Puente Hills Mazda
08.1987 - 06.1999
- Started my automotive Career here at Mazda as parts delivery driver. Quickly promoted to parts counter person. built strong business relationships with auto body and IRF. promoted to Wholesale Parts manager. built business from 50k to 100k wholesale sales business within 2 years. Promoted to Assistant Parts Manager and then to Parts Manager.
Education
Garfield High School
Los Angeles, CASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Team player mentality
- Service recommendations
- Complaint resolution
- Goal-oriented mindset
Languages
English / Spanish
Professional Working
Timeline
Service Advisor
Mazda Of Claremont
05.2023 - Current
Service Manager
Volkswagen Pasadena
08.2021 - 08.2022
Service Manager
Riverside Volkswagen
11.2003 - 05.2021
Service & Parts Director
Ontario Volkswagen
07.2003 - 10.2003
Service Manager
Puente Hills Volkswagen
06.1999 - 06.2003
Parts Manager
Puente Hills Mazda
08.1987 - 06.1999
Garfield High School
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