Martin Reyes
Los Angeles,CA
Overview
15
15
years of professional experience
Work History
General Manager
Yoshinoya
04.2024 - Current
- Trained multiple new employees into positions
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed multiple stores at once.
- Set clear expectations and created positive working environment for employees.
- Conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
Apprentice
Chipotle
08.2022 - 03.2023
- Observed, asked questions and practiced to quickly develop Apprentice skills.
- Trained multiple new employees into positions
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Completed training for Grill, Prep, Cash, Line/DML, KM, SM and App within 4 months
- Knowledge in ChipForce
- Knowledge in Inventory counts, CI, and transfers
- Conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Became familiar with hiring, transferring, and terminating employees.
General Manager
Jimmy John's (KCNS LLC)
04.2021 - 07.2022
- Same as previous Jimmy John's experience plus a couple of added experience.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
General Manager
Jimmy Johns
05.2015 - 03.2021
- Training employees to do tasks with 100% integrity
- Projecting weekly sales
- Prepping enough for the day/ keeping product always fresh
- Scheduling
- Understanding goals like Labor, COGS, and COMPS
- Delegating and prioritizing Tasks
- Running any shift as well as placing rock stars in the right positions for maximum profitability
- Work together with HR to follow all rules and regulations
- Making sure to communicate with DM for any store issues as well as following any goals set
- Making sure customer is always first
- Always Maintained Food Safety
- P&L Report fluent
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Reviewed pricing and ordered food ingredients, kitchen, and office supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Prepared for and executed new menu implementations.
Guest Service Department Manager
McDonalds
02.2011 - 05.2015
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Must assign and create a schedule for maintaining equipment
- Responsible for running labor percentage goals
- Responsible for following both Food Safety and Labor laws
- Responsible for teaching new employees all stations in the store
- Maintaining a welcoming environment for customers, that included greetings and farewells
- Prioritized from least to most important events
- Ran a make table line and all aspects of the kitchen
- Ran drive-thru and front counter aspects of the store
- Delegated instructions and set specific times to follow
- Received and verified truck orders
- Identified opportunities and found solutions for continuous improvement.
- Led, built and developed team for modeling service excellence.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised site investigations, reported issues, and escalated those that required further assistance.
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Education
No Degree - Computer Science
Santa Monica College
Santa Monica, CA 09.2010 - 06.2021
Skills
Sales
Training and coaching
Organizational development
Purchasing and planning
Financial acumen
Profit and loss accountability
Budget forecasts
Cross-functional team management
Customer relations
Certification
- Certified General Manager, Yoshinoya - 4 Months
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 21 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
General Manager
Yoshinoya
04.2024 - Current
Apprentice
Chipotle
08.2022 - 03.2023
General Manager
Jimmy John's (KCNS LLC)
04.2021 - 07.2022
General Manager
Jimmy Johns
05.2015 - 03.2021
Guest Service Department Manager
McDonalds
02.2011 - 05.2015
No Degree - Computer Science
Santa Monica College
09.2010 - 06.2021
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