Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martin Riddles

HR
Loganville,GA

Summary

Dynamic customer service professional with extensive experience at City of Monroe, excelling in cash handling and transaction accuracy. Proven ability to enhance customer satisfaction through effective communication and meticulous attention to detail, achieving a 75% reduction in packaging errors at General Mills. Strong team player with a focus on upselling services and building lasting relationships.

Overview

26
26
years of professional experience

Work History

Customer Service / Teller

City Of Lawrenceville
08.2021 - Current
  • Answer telephones and greet visitors. Provides information and assistance, assists in resolving customer concerns and complaints.
  • Receives and processes utility payments and utility account deposits.
  • Prepare service orders for various utilities.
  • Processes cash, check, and credit card payments in person and by mail.
  • Responsible for balancing cash drawer.
  • Responsible for accurately posting transactions.

Customer Service / Teller

City of Monroe
02.2016 - 08.2021
  • Responsible for posting timely transactions.
  • Receives and process utility payments.
  • Responsible for preparing service orders for diverse utility accounts.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed high volumes of customer transactions during peak times while maintaining excellent service standards.
  • Reduced transaction errors by maintaining meticulous attention to detail in all aspects of work.
  • Provided exceptional service to customers, addressing their needs and building lasting relationships.
  • Answers telephone and greet victors; provides information and assistance, assists in resolving customer concerns and complaints.

Quality Control Technician

General Mills, Inc.
05.2010 - 06.2012
  • Monitor inventory transactions at warehouse facilities to assess packaging, storage, shipping, or inventory integrity.
  • Regulated packaging and shipping requirements prior to each order.
  • Review procedures such as distribution and inventory management to ensure maximum efficiency and minimum cost.
  • Supplied quality control data necessary for regulatory submissions.
  • Investigated quality problems and recommend solutions. Perform visual inspections of finished packaged products reducing packaging errors and increasing shipment delivery by 75%.

Bank Teller

Bank Of Social Circle
05.2007 - 03.2009
  • Performed general office duties such as: greeting clients, answering telephone, fax and preparing FEDEX shipment.
  • Performed complex transactions including cashing and making deposits and withdrawals while operating multiple windows.
  • Directed customers to appropriate bank personnel to meet their financial needs.
  • Maximized accuracy of monthly ATM Balance, Teller drawers and daily ledgers by effectively reviewing close of business transactions.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Exceeded responsibility for opening and closing procedures.
  • Maintained and governed strict compliance regarding HIPPA.
  • Analyzed and timely corrected errors upon customers' request, according to customer and bank records.


Assistant Bank Teller

BB&T Bank
06.2001 - 08.2006
  • Conducted extensive audits on teller’s drawers on a consistent daily basis.
  • Opened and closed various types of specialty accounts to include: CD's, IRA's, Checking and Savings.
  • Orchestrated scheduling for in house tellers and travel teams.
  • Balanced vault and assisted Branch Manager with financial reports.
  • Performed cross sales for BB&T products to include: Debit cards and safety deposit boxes for new and existing customers increasing product sales significantly.

Travel Team Teller

Main Street Bank
08.1999 - 06.2001
  • Cross Sale Main Street Bank products and services increasing new line products by 25% compared to historical sales.
  • Traveled 50% of the time to different branch locations assisting and training branch tellers.
  • Responsible for opening and closing procedures.
  • Performed daily and monthly ATM transactions and ledger cash receipt balances.
  • Governed and enforced strict compliance pertaining to HIPPA and other state and federal banking laws and regulations.
  • Recorded and balanced all banking transactions and compiled data for branch manager on cash ledgers.
  • Provided assistance in all clerical responsibilities within the bank.
  • Employed security measures to ensure funds were not compromised.
  • Provided excellent member services and maintained member satisfaction.
  • Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, and funds transfers.

Education

Monroe Comprehensive High School
Monroe, GA
06-1988

Skills

  • Patience and composure
  • Cash handling expertise
  • Upselling services
  • Customer focus
  • Knowledge of modern office practices and procedures
  • Proficient with Microsoft word and excel
  • Experienced with Banking System Jack Henry and Flexstaff
  • Scrupulous and meticulous habit of keeping track of the transactions
  • Effective communication skills and inter-personal skills
  • Team Building
  • Leadership

Timeline

Customer Service / Teller

City Of Lawrenceville
08.2021 - Current

Customer Service / Teller

City of Monroe
02.2016 - 08.2021

Quality Control Technician

General Mills, Inc.
05.2010 - 06.2012

Bank Teller

Bank Of Social Circle
05.2007 - 03.2009

Assistant Bank Teller

BB&T Bank
06.2001 - 08.2006

Travel Team Teller

Main Street Bank
08.1999 - 06.2001

Monroe Comprehensive High School

Similar Profiles

CREATE PROFILE
Martin RiddlesHR