Martin Riley
Grants,New Mexico
Summary
Driven to excel in retail environments, I leveraged my exceptional customer service and sales expertise at Walmart to significantly enhance shopping experiences. Adept at problem-solving and relationship building, I consistently met sales targets, contributing to store performance. My skills in POS system operation and teamwork underscore my ability to thrive in fast-paced settings.
Experienced with customer service, inventory management, and sales transactions. Utilizes strong communication skills to assist customers and resolve issues. Knowledge of retail operations and maintaining clean, organized store environment.
Sales professional prepared for delivering exceptional customer service and driving store sales. History of effectively assisting customers and managing inventory to enhance shopping experience. Known for strong collaboration and adaptability in meeting team goals and addressing changing needs. Proficient in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Sales Clerk
Allsups Convience Store
10.2022 - 04.2023
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Managed inventory to ensure optimal product availability for meeting customer needs.
- Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
Sales Associate
Walmart
05.2019 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Laguna-Acoma High School
Laguna, NM01-1997
Skills
- Goal oriented
- Teamwork and collaboration
- Cash register operation
- Problem-solving skills
- Organization
- Listening skills
- Sales expertise
- Multi-tasking strength
- Complaint resolution
- Problem-solving
- Product knowledge
- Cash handling
- Reliable and punctual
- Relationship building
- Exceptional customer service
- Merchandising
- Technical support
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Suggestive selling
- POS system operation
- Meeting deadlines
- Store maintenance
- Stock management
- Sales promotions
- Cleaning techniques
- Bagging
- Payment processing
Languages
English
Full Professional
Timeline
Sales Clerk
Allsups Convience Store
10.2022 - 04.2023
Sales Associate
Walmart
05.2019 - 11.2022
High School Diploma -
Laguna-Acoma High School
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