Martin Rivera
Reading,PA
Summary
Reliable and detail-oriented professional with a background in customer service and data entry, seeking to transition into a call center role. Known for excellent communication skills, strong problem-solving abilities, and the ability to stay calm under pressure. Dedicated to delivering high-quality support and ensuring customer satisfaction through active listening and efficient service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Team Member Crew
Chipotle Mexican Grill
Manhattan, NY
08.2021 - 02.2022
- Delivered fast, friendly service in a high-paced environment, serving up to 100 customers per shift.
- Handled customer complaints and resolved issues calmly and professionally.
- Communicated clearly with team members to ensure efficient food prep and accurate orders.
- Managed cash register transactions, and maintained a clean work area.
Data entry clerk
Remote
04.2023 - 07.2024
- Entered, updated, and managed client information with 98%+ accuracy
- Worked independently to complete tasks under tight deadlines
- Maintained confidentiality and attention to detail in handling sensitive data
Education
Associates Degree - Accounting And Finance
Reading Area Community College
Reading, PA01-2027
Skills
- Clear verbal and communication
- Active Listening and Empathy
- Conflict Resolution
- Multitasking and Time Management
- Data Entry and Typing Speed
- Call Handling and Phone Etiquette
- CRM software familiarity
- Spreadsheets
Accomplishments
- Office Of The New York State Comptroller Achievement Award
Certification
- The New York State Career Development and Occupational Studies Commencement Credential
Timeline
Data entry clerk
Remote
04.2023 - 07.2024
Restaurant Team Member Crew
Chipotle Mexican Grill
08.2021 - 02.2022
Associates Degree - Accounting And Finance
Reading Area Community College
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