Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARTIN RODRIGUEZ

San Antonio,TX

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Account Manager

AZP Multi Family
05.2022 - Current
  • Call on 10 plus customers daily
  • Report all calls on Sales force
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Developed and implemented strategies to increase client retention.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Identified key entry points to enhance market penetration
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built relationships with customers and community to promote long term business growth.

Sales Representative

NAPA Auto Parts
05.2021 - 02.2022
  • Generated advertising brochure for vendor use.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Sales Development / Contractor

Coca Cola - Topo Chico
02.2020 - 04.2021
  • Conducted market research to identify potential opportunities and understand customer needs
  • Built and managed accurate sales pipeline to maintain high volume of activity
  • Reviewed customer feedback to identify areas for product improvement and to create better customer experiences
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Informed customers of promotions to increase sales productivity and volume

Account Manager

Farmer Brothers
08.2019 - 02.2020
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals
  • Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Consulted with businesses to supply accurate product and service information

Pest Elimination/ Sales Service

EcoLab
07.2010 - 04.2016
  • Responsible for effectively servicing 150 accounts monthly
  • Increased revenue with strategic upselling of products and services to existing customers
  • Prepared invoices, reports, financial statements and other documents using EcoLab CRM system
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment
  • Logged customer data into company CRM system to foster strong account management and rapport
  • Attended monthly sales meetings and quarterly sales trainings
  • Met existing customers to review current services and expand sales opportunities

Merchandiser

Glazer's Distributors
02.2006 - 06.2010
  • Efficiently merchandised 100 plus specialty wines
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays
  • Updated pricing and signage to complete product displays and educate customers
  • Inspected merchandise for quality and arranged proper display location on floor
  • Monitored inventory levels and kept adequate stock in product displays on sales floor
  • Verified products appeared at correct locations in proper quantities
  • Completed efficient store resets to prepare store for special promotions and seasonal updates
  • Established strong vendor relationships to maintain and support business
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal
  • Conducted regular store audits to verify compliance with company policies

Education

Associate of Arts - Business

San Antonio College
San Antonio, TX
03.2020

Skills

  • Self-motivated, detail-oriented, multi-tasker
  • Professional manner with customers
  • Account Management
  • Negotiation
  • Presentation Skills
  • Strategic Planning
  • Time Management
  • Issue Resolution
  • Prospecting and Cold Calling

Certification

Adjuster License, 03/01/20, 06/01/25

Timeline

Account Manager

AZP Multi Family
05.2022 - Current

Sales Representative

NAPA Auto Parts
05.2021 - 02.2022

Sales Development / Contractor

Coca Cola - Topo Chico
02.2020 - 04.2021

Account Manager

Farmer Brothers
08.2019 - 02.2020

Pest Elimination/ Sales Service

EcoLab
07.2010 - 04.2016

Merchandiser

Glazer's Distributors
02.2006 - 06.2010

Associate of Arts - Business

San Antonio College
MARTIN RODRIGUEZ