Martin Rodriguez

Edinburg,TX

Summary

A customer-oriented and self-motivated professional with over 4 years of experience in providing remote customer service. Skilled in resolving customer issues, building rapport, and using various software tools. Seeking to leverage my expertise and passion for customer satisfaction in a challenging and rewarding role.

Overview

years of professional experience

Work History

Site Quality Auditor

Talonview

McAllen, TX

03.2020 - 05.2022

Maintain accurate and updated customer records and order information using Zendesk and SAP ERP systems.
Conducted live audits on cellphone tower sites for 4 Major Carriers, using Signal HIll and Talon View platforms.
Collaborate with other team members and managers to ensure consistent and high-quality service delivery.

CSA

Spectrum

HOUSTON, TX

01.2019 - 02.2020

Assisted customers with selecting products, answering questions, and making product recommendations.
Handled customer inquiries and issues related to products, services, and policies using Help Scout and Microsoft Office tools.
Escalated complex or unresolved cases to the appropriate department or supervisor.

Education

High School Diploma -

Stc

05.2010

Skills

Documentation Management
SOP Writing
Quality Control Processes

Safety Monitoring
Customer service
Data entry

Languages

Spanish

Native/ Bilingual

Timeline

Site Quality Auditor

Talonview

03.2020 - 05.2022

CSA

Spectrum

01.2019 - 02.2020

High School Diploma -

Stc

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SURBHI MODI (CA/2016/78043)SURBHI MODI (CA/2016/78043)

<ul> <li>With Kapsons, I have been actively involved in the project design discussions with the client and the design team, taking approvals for the smooth execution of their multi-brand retail outlets in Punjab, Haryana, and Himachal.</li> <li>Facilitated client design approvals and coordinated site activities with supervisors.</li> <li>Constructed Bill of Quantities for new projects while comparing projected costs to actual expenses.</li> <li>Conduct regular site visits to monitor construction progress, ensure compliance with project specifications, and verify the quality of work.</li> <li>Liaise with contractors and site teams during site inspections to address technical issues, and ensure smooth execution of tasks.</li> <li>Track and document site activities, including work completed, materials used, and adherence to safety and quality standards.</li> <li>Report on-site progress to project stakeholders, highlighting delays, risks, and corrective actions taken.</li> <li>Created landscape proposals for light points and roundabouts as per Chandigarh administration guidelines.</li> </ul> at Kapsons Fashion Pvt Ltd<ul> <li>With Kapsons, I have been actively involved in the project design discussions with the client and the design team, taking approvals for the smooth execution of their multi-brand retail outlets in Punjab, Haryana, and Himachal.</li> <li>Facilitated client design approvals and coordinated site activities with supervisors.</li> <li>Constructed Bill of Quantities for new projects while comparing projected costs to actual expenses.</li> <li>Conduct regular site visits to monitor construction progress, ensure compliance with project specifications, and verify the quality of work.</li> <li>Liaise with contractors and site teams during site inspections to address technical issues, and ensure smooth execution of tasks.</li> <li>Track and document site activities, including work completed, materials used, and adherence to safety and quality standards.</li> <li>Report on-site progress to project stakeholders, highlighting delays, risks, and corrective actions taken.</li> <li>Created landscape proposals for light points and roundabouts as per Chandigarh administration guidelines.</li> </ul> at Kapsons Fashion Pvt Ltd