Martin Rodriguez-Rangel
Washington,DC
Summary
Well-rounded Bartender and manager dedicated to providing guests with genuine hospitality and delivering exceptional service. Skilled multitasker comfortable juggling various priorities. Well versed in concocting specialty cocktails and adding inspiration to new menus. I hope to take this experience and industry Knowledge to further grow my abilities and my employers success.
Overview
12
12
years of professional experience
Work History
Bartender
Doyle Bar
Washington, DC
04.2024 - Current
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Assisted in setting up the bar for service shift.
Supervisor/Lead Bartender
The Sovereign/Neighborhood Restaurant Group
Washington DC, DC
05.2018 - 07.2024
- Curated Cocktail Menu every season change
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Poured wine, beer and cocktails for patrons.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Floor Manager
The Diner
Washington, DC
08.2012 - 04.2019
- Resolved guest complaints or escalated them as necessary for further resolution.
- Coached team members on customer service techniques and provided feedback on performance.
- Provided training and guidance to new employees regarding store policies and procedures.
- Managed store opening and closing procedures to optimize store readiness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored employees in the way they handled difficult guests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Skills
- Operations Management
- Customer Engagement
- Staff Management
- Food Service Background
- Wine Knowledge
- Full service restaurant background
- TIPS certified and ABRA certified
- Guest-Oriented
- Adaptable
- Bilingual in Spanish and English
- Friendly
- Quick Learner
Timeline
Bartender
Doyle Bar
04.2024 - Current
Supervisor/Lead Bartender
The Sovereign/Neighborhood Restaurant Group
05.2018 - 07.2024
Floor Manager
The Diner
08.2012 - 04.2019
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