Martin Romero
Oshkosh,WI
Summary
Hardworking and reliable employee with background in operating cash registers, 4 years providing exceptional customer service, as well as experience in retail. Supports company values and prioritizes tasks to meet consumer needs. Highly organized, proactive and punctual. Looking for a place where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
CSR - Customer Service Representative/Service Desk Associate/Cashier
Festival Foods
Oshkosh, WI
08.2018 - 08.2021
- I started out as a bagger and within 3 years I had worked up to being a Service Desk Associate/Customer Service Representative
- Processed sales, returns, and exchanges using POS register system.
- I provided guests with exceptional service at the Service Desk by answering and addressing questions or concerns they may have in-person/by phone
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep the store operational.
- Operated cash register, collected payments, and provided accurate change.
- Helped guests find specific products, answered questions, and offered product advice.
- Packed and bagged products according to customer preferences.
Sales Associate
Ron Jon Surf Shop Of Fla
Lake Buena Vista, FL
08.2021 - 05.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers by answering questions and locating merchandise.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
- Maintained clean, orderly and well-stocked register area.
- Enforced dressing room rules to prevent vandalism and theft.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
Quick Service Attendant
Dockside Inn And Suites
Orlando, FL
05.2022 - 07.2022
- Maintained clean and orderly work station
- Prepares food item presentations according to guidelines and delivers to the guest
- Maintains current knowledge of all menu offerings, to include ingredients, preparation method, presentation, appearance and time required
- Inspects presentation of all food items to ensure a quality product is delivered to the guest as ordered
- Maintained high standards of job safety, productivity and quality.
- Provided exceptional customer service and enthusiasm when assisting guests and responding to inquiries.
Hardware Sales Associate
Menards
Oshkosh, WI
08.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Stock shelves
- Complete daily tasks
Education
High School Diploma -
Oshkosh West High School
Oshkosh, WI06.2021
Skills
- Leadership
- Teamwork and Collaboration
- Customer Service
- Problem Solving
- Work ethic
- Organized
- Multitasking
- POS systems
- Cash management
- Adaptability
- Cash register operation
- Credit and cash transactions
Timeline
Hardware Sales Associate
Menards
08.2022 - Current
Quick Service Attendant
Dockside Inn And Suites
05.2022 - 07.2022
Sales Associate
Ron Jon Surf Shop Of Fla
08.2021 - 05.2022
CSR - Customer Service Representative/Service Desk Associate/Cashier
Festival Foods
08.2018 - 08.2021
High School Diploma -
Oshkosh West High School
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