Dedicated and goal-oriented individual with four years of experience in logistics. Excellent communication skills. Works efficiently in a fast-paced environment. Organized and dependable quick learner with a pleasant demeanor.
Overview
8
8
years of professional experience
Work History
Billing Analyst
Clean Earth
09.2023 - 01.2024
Maintained strict confidentiality with all personal data as per company guidelines.
Researched and resolved billing discrepancies to enable accurate billing.
Conducted pre-billing review to verify complete accuracy of invoices delivered to customers.
Used data entry skills to accurately document and input statements.
Responded to customer concerns and questions on daily basis.
Acquisition Specialist
Midwest Cash Offer
03.2023 - 08.2023
Qualified homes through cold calling motivated homeowners that wanted to sell their property.
Negotiated the price and terms of our property acquisitions.
Called potential leads from marketing lists and referral programs to engage and discuss personal needs.
Scheduled sales appointments to discuss services and to close qualified leads.
Account Manager
Ready-2-Xecute
11.2021 - 02.2023
Used excellent communication skills to engage customers in conversation and effectively determine needs and requirements.
Managed a high volume account seven days a week to meet all of the customer's needs and ensured all shipments were made on time.
Worked diligently to meet and exceed performance goals.
Updated and sent revised rate confirmations if adjustments were needed on payment.
Helped build the account by maintaining excellent relationships with both carrier and customer.
Sold freight and scheduled shipments by both phone and mass emailing.
Collected all paperwork for our customer's records.
Dispatcher/Operations
DM Carriers LLC
06.2021 - 10.2021
Responsible for providing our clients with hourly updates via email and phone on in-transit deliveries
Successfully booked freight loads by calling and emailing our clients
Documents driving hours of service and ensures driver complies with DOT regulations.
Operations/Sales
Backhaul Direct
10.2019 - 05.2021
Responsible for both inbound and outbound calls
Would
make sure shipments were made and delivered promptly
Communicated effectively to our customers and clients by both
phone and mass emailing
Sold freight on the spot and planned accordingly for the following
week
Ensured carriers were reimbursed for lumper and re-stacking
services by providing the correct photos and receipts to our
customers
Updated pay rates on rate confirmations once lumper or re-stack
reimbursements were approved.
Delivery Driver
Puck's Express
12.2018 - 10.2019
Responsible for making punctual deliveries
If the route was completed early, would assist other drivers with
making deliveries.
Dispatcher/Operations
Direct Connect Logistix
08.2016 - 11.2018
Communicated effectively with carriers and made sure deliveries
were made on time
Informed representatives of any delays in shipments
Made sales when asked.
Property/Relief Manager
Public Storage
12.2015 - 08.2016
Successfully managed and analyzed multiple customer accounts
by maintaining records of interaction, detailed phone calls, and
filing customer records.
Education
High School Diploma -
Lawrence North High School
Indianapolis, IN
06.2013
Skills
Communication Skills
Customer Service
Fast Learner
Sales
Computer Skills
Bilingual
Logistics
Coordinating Paperwork
Customer Relationships
Time Management
Account Management
Relationship Building
Problem-Solving
Negotiation Skills
Good Work Ethic
Multitasking Skills
Timeline
Billing Analyst
Clean Earth
09.2023 - 01.2024
Acquisition Specialist
Midwest Cash Offer
03.2023 - 08.2023
Account Manager
Ready-2-Xecute
11.2021 - 02.2023
Dispatcher/Operations
DM Carriers LLC
06.2021 - 10.2021
Operations/Sales
Backhaul Direct
10.2019 - 05.2021
Delivery Driver
Puck's Express
12.2018 - 10.2019
Dispatcher/Operations
Direct Connect Logistix
08.2016 - 11.2018
Property/Relief Manager
Public Storage
12.2015 - 08.2016
High School Diploma -
Lawrence North High School
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