Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martin Romero

Indianapolis,IN

Summary

Dedicated and goal-oriented individual with four years of experience in logistics. Excellent communication skills. Works efficiently in a fast-paced environment. Organized and dependable quick learner with a pleasant demeanor.

Overview

8
8
years of professional experience

Work History

Billing Analyst

Clean Earth
09.2023 - 01.2024
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Conducted pre-billing review to verify complete accuracy of invoices delivered to customers.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.

Acquisition Specialist

Midwest Cash Offer
03.2023 - 08.2023
  • Qualified homes through cold calling motivated homeowners that wanted to sell their property.
  • Negotiated the price and terms of our property acquisitions.
  • Called potential leads from marketing lists and referral programs to engage and discuss personal needs.
  • Scheduled sales appointments to discuss services and to close qualified leads.

Account Manager

Ready-2-Xecute
11.2021 - 02.2023
  • Used excellent communication skills to engage customers in conversation and effectively determine needs and requirements.
  • Managed a high volume account seven days a week to meet all of the customer's needs and ensured all shipments were made on time.
  • Worked diligently to meet and exceed performance goals.
  • Updated and sent revised rate confirmations if adjustments were needed on payment.
  • Helped build the account by maintaining excellent relationships with both carrier and customer.
  • Sold freight and scheduled shipments by both phone and mass emailing.
  • Collected all paperwork for our customer's records.

Dispatcher/Operations

DM Carriers LLC
06.2021 - 10.2021
  • Responsible for providing our clients with hourly updates via email and phone on in-transit deliveries
  • Successfully booked freight loads by calling and emailing our clients
  • Documents driving hours of service and ensures driver complies with DOT regulations.

Operations/Sales

Backhaul Direct
10.2019 - 05.2021
  • Responsible for both inbound and outbound calls
  • Would make sure shipments were made and delivered promptly
  • Communicated effectively to our customers and clients by both phone and mass emailing
  • Sold freight on the spot and planned accordingly for the following week
  • Ensured carriers were reimbursed for lumper and re-stacking services by providing the correct photos and receipts to our customers
  • Updated pay rates on rate confirmations once lumper or re-stack reimbursements were approved.

Delivery Driver

Puck's Express
12.2018 - 10.2019
  • Responsible for making punctual deliveries
  • If the route was completed early, would assist other drivers with making deliveries.

Dispatcher/Operations

Direct Connect Logistix
08.2016 - 11.2018
  • Communicated effectively with carriers and made sure deliveries were made on time
  • Informed representatives of any delays in shipments
  • Made sales when asked.

Property/Relief Manager

Public Storage
12.2015 - 08.2016
  • Successfully managed and analyzed multiple customer accounts by maintaining records of interaction, detailed phone calls, and filing customer records.

Education

High School Diploma -

Lawrence North High School
Indianapolis, IN
06.2013

Skills

  • Communication Skills
  • Customer Service
  • Fast Learner
  • Sales
  • Computer Skills
  • Bilingual
  • Logistics
  • Coordinating Paperwork
  • Customer Relationships
  • Time Management
  • Account Management
  • Relationship Building
  • Problem-Solving
  • Negotiation Skills
  • Good Work Ethic
  • Multitasking Skills

Timeline

Billing Analyst

Clean Earth
09.2023 - 01.2024

Acquisition Specialist

Midwest Cash Offer
03.2023 - 08.2023

Account Manager

Ready-2-Xecute
11.2021 - 02.2023

Dispatcher/Operations

DM Carriers LLC
06.2021 - 10.2021

Operations/Sales

Backhaul Direct
10.2019 - 05.2021

Delivery Driver

Puck's Express
12.2018 - 10.2019

Dispatcher/Operations

Direct Connect Logistix
08.2016 - 11.2018

Property/Relief Manager

Public Storage
12.2015 - 08.2016

High School Diploma -

Lawrence North High School
Martin Romero