3
Languages
1
Certification
6
years of professional experience
Supply Chain and Operations Professional with 5+ years in Aerospace, SaaS, healthcare, and finance. Specialized in SAP WMS, Excel, and process optimization, successfully streamlining workflows to enhance operational efficiency. Multilingual communicator in English, Spanish, and German, facilitating B2B account management and issue resolution.
Work History
P&E Analyst
7 Months- Diagnosed and escalated a critical SAP–WMS enablement failure impacting 60% of outbound shipments, driving resolution of a major operational bottleneck.
- Increased daily shipment throughput from 40 to 150–200 packages within three months through collaborative process optimization and bottleneck elimination.
- Selected as part of a specialized team to oversee the Critical Parts List (CPL) initiative, prioritizing time-sensitive aerospace components and Aircraft on Ground (AOG) orders.
- Managed supply chain execution for key accounts including Honeywell, Bombardier, and General Electric, leveraging SAP and WMS to coordinate fulfillment.
- Partnered across Quality, Purchasing, and Operations to resolve supply chain disruptions, accelerate order processing, and improve fulfillment efficiency.
Client Advisor, Business Services
3 Months- Supported client inquiries through CRM, ensuring accurate case documentation and timely follow-up.
- Processed service requests with attention to detail, maintaining consistent communication across touchpoints.
- Coordinated order status updates, resolving discrepancies between sales, operations, and logistics teams.
- Assisted with inventory and product availability checks to support client service and sales execution.
Technical/Customer Support Specialist
5 Months- Resolved tax software inquiries through phone and chat support, guiding users through return preparation steps.
- Diagnosed product navigation issues, troubleshooting account access, form entry, and filing errors.
- Documented customer cases accurately in CRM, ensuring clear follow-up and issue tracking.
Program Coordinator
3 Months- Coordinated program schedules, task tracking, and stakeholder follow-ups to maintain daily workflow alignment.
- Organized documentation, meeting notes, and status updates to support accurate program reporting.
- Collaborated with cross-functional teams to resolve process issues and keep deliverables moving.
Co-Manager/Customer Success Specialist
3 Years 3 Months- Helped a small startup (Video40) scale customer support and onboarding operations during growth phases; established core support workflows, and playbooks.
- Managed customer inquiries and escalations, led new-hire training, and standardized response templates to ensure consistent, high-quality service.
- Coordinated cross-departmental efforts (ops, product, and marketing) to resolve customer issues and improve product usability.
Education
High School Diploma
Skills
Supply chain operations
SAP implementation
SAP WMS integration
Warehouse management systems
Supply chain execution
Order fulfillment
Root-cause analysis
Highly skilled in SAP
SAP analytics
SAP project management
Supply chain analysis
Technical support
Accomplishments
- Increased daily shipment throughput by 275–400% (40 to 150–200 packages) within three months through collaborative supply chain optimization and bottleneck elimination at Boeing.
- Identified and escalated a critical SAP–WMS integration issue affecting 60% of outbound shipments, driving resolution of a major fulfillment bottleneck.
- Selected for Boeing's Critical Parts List (CPL) initiative, overseeing high-priority aerospace shipments and time-sensitive AOG orders.
- Streamlined onboarding and B2B escalations through standardized workflows, process documentation, and cross-functional coordination.
Certification
Lean six sigma green belt
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Limited Working
Timeline
P&E Analyst
Boeing
02.2026 - 09.2026Read More
Client Advisor, Business Services
Moncler, USA
10.2025 - 01.2026Read More
Technical/Customer Support Specialist
TurboTax
12.2024 - 05.2025Read More
Program Coordinator
Cencora
09.2024 - 12.2024Read More
Co-Manager/Customer Success Specialist
Video40
05.2020 - 08.2023Read More
Hollywood Hills High School
High School Diploma
Read More