Summary
Overview
Work History
Education
Skills
Certification
Bilingual
Timeline
Generic

Martin Sampson

Colorado Springs,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Search Quality Rating

Welocalize
12.2022 - Current

Website Evaluation and User Needs:

  • Evaluated website content for quality, accuracy, and user relevance. (Focuses on the action and results)
  • Optimized content alignment with user needs and goals. (Highlights user-centric approach)
  • Performed content analysis to ensure user queries and information needs are met. (Showcases analytical skills)

AI Development and Enhancement:

  • Contributed to AI improvement by evaluating responses and performing fact checks. (Highlights your role in AI development)
  • Identified and addressed data bias and factual inaccuracies in AI-generated responses. (Demonstrates attention to detail and data accuracy)
  • Supported the continuous improvement of AI algorithms by analyzing results. (Shows your problem-solving and analytical skills)

Content Management and User Protection:

  • Developed content modules tailored for user personalization and data protection. (Highlights adaptability and security awareness)
  • Implemented strategies to filter and eliminate misleading or harmful content. (Demonstrates initiative in user protection)
  • Promoted content diversity and inclusivity to represent a wider audience. (Shows commitment to social responsibility)

Tier II Advocate - Customer Service - Technical Support

Concentrix
07.2020 - 10.2022
  • Responding to clients request at call, and provided troubleshooting steps on majority of computer operating system(Windows); Printer issues, Blue Screen Of Death, Update issue, Report of Bugs
  • Advise customer on how to use laptop/computer more optimally, provided performance assistance, as well and separate service like office and suites products
  • Maintaining Hardware and computer peripheral drivers; and update operating system software
  • And completing job report.

On-call CSR - Technical Support

California Marketing Group
08.2018 - 06.2020
  • The primary responsibility of the position is to make outbound calls to conduct a political poll
  • Install and update company software and hardware as needed
  • Create value for our clients by exceeding their goals and expectations as their business partner of choice.

Education

Bachelor's of Science in Management Information System -

Keiser University

Skills

Languages: English Native, Spanish Native

Proficient in MS Word, Excel, PowerPoint, Exchange, Outlook, Project

Intermediate Fluency in SQL, MySQL, HTML5, CSS, Python

Project Management and Resource Planning

Able to Use MacOS, Windows 10/11/85/7/XP, Linux OS

Certification

Certificate in Data Management and System Developent

Bilingual

  • Spanish, Native - Advanced
  • English, Native - Advanced

Timeline

Search Quality Rating

Welocalize
12.2022 - Current

Tier II Advocate - Customer Service - Technical Support

Concentrix
07.2020 - 10.2022

On-call CSR - Technical Support

California Marketing Group
08.2018 - 06.2020

Bachelor's of Science in Management Information System -

Keiser University
Martin Sampson