Martin Sams
Prince George,VA
Summary
Senior Quality Assurance Specialist with 30+ years in the United States Army and Government Services. Proven experience in security administration, management, planning, and leading teams of 10 or more personnel. Possess a comprehensive background in directing projects, updating plans derived from conducting critical operations. Demonstrated ability to collaborate and communicate with multiple levels of executive-level management across diverse audiences. Performed efficient workflows, and consistently maintained order. Able to seamlessly multi-task long- and short-term priorities to generate desired results; strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the mission to effectively implement program goals. Staying relevant on current initiatives, this leader possesses over 30 years of certifications and training requirements in relation to initiatives identified.
Overview
10
10
years of professional experience
Work History
Qualiy Assurrance
Defense Logistic Agency
Richmond, Virginia
09.2015 - Current
- Led quality assurance initiatives to enhance product reliability and safety standards.
- Collaborated with cross-functional teams to address quality concerns and improve processes.
- Trained and mentored junior QA specialists on best practices and methodologies.
- Conducted thorough inspections to ensure compliance with industry regulations and specifications.
- Analyzed test results to identify defects and recommend corrective actions promptly.
- Developed and implemented quality assurance policies and procedures to ensure compliance with industry standards.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
Weapon System Support Specialist
Defense Logistic Agency
Richmond, Virginia
09.2015 - Current
- Briefs higher level management on the status of the PQDR's. Give guidance to management on WSIC coding Weapon Systems indicating Codes for matching the right aircraft, weapons systems or vehicles.
- Experienced logistician in petroleum, supply, ammunition, and weapon system specialist in support of all the services, Army, Navy, Airforce, Marine Corps and/or joint weapon systems.
- Knowledgeable in logistic life cycle management and processes, weapon system support, Integrated Logistic Support, maintenance repair scheduling, forecasting and requisitioning support.
- Establishes priorities for a Quality Assurance/Quality Control team to facilitate timely completion of tasks.
- Utilizes varied techniques inclusive of automation processes to inspect ammunition, supply, maintenance, and transportation procedures.
- Provides guidance to Enterprise Business Systems (EBS) end users for interpreting and applying enterprise-wide processes and procedures
- Provides guidance to Enterprise Business Systems (EBS) end users for interpreting and applying enterprise-wide processes and procedures
- Provided technical support for hardware and software issues across multiple departments.
- Collaborated with IT teams to implement system updates and enhancements.
- Documented troubleshooting procedures for common user problems and solutions.
- Assisted in training staff on new software applications and system features.
- Managed user accounts and permissions in various software platforms.
- Monitored system performance and reported any anomalies to management.
- Responded promptly to help desk inquiries, ensuring timely resolution of issues.
- Performed troubleshooting, diagnostics and resolution of system problems.
- Maintained inventory records of all hardware and software components.
- Evaluated existing systems to identify areas for improvement or optimization.
- Assisted in the development of project plans and timelines for system upgrades and implementations.
- Developed and implemented procedures for the installation, testing, maintenance and operation of systems equipment.
- Provided user support on a variety of technical issues related to system operations.
- Provided guidance to junior staff members regarding problem resolution techniques.
- Documented processes, procedures, configuration changes and other activities related to system administration tasks.
- Resolved complex technical issues escalated from Help Desk personnel.
- Ensured compliance with security policies throughout the organization's network infrastructure.
- Coordinated with vendors to ensure timely delivery of hardware and software products.
- Maintained positive working relationship with fellow staff and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Conducted workflow analysis, space design or cost comparison analysis.
Education
Small Business Management - Business Management
Central Texas College
Killeen, TX05-2004
Skills
- Quality assurance
- Process improvement
- Logistics management
- Inspection techniques
- Error analysis
- Supply chain management
- Regulatory compliance
- Resource allocation
- Maintenance & repair
Martin Sams
- Currently holds an Active Secret Clearance. Highly Skilled in Technical Writer, Ability to organize, coordinate, review data for accuracy, review for reliability, uses attention to detail and prioritizes workload. Accomplished Motivational Speaker, Mentor, and Coach with the ability to communicate effectively building relationships. Customer Oriented Sales Training with Customer Relationship Management applies educational theory in various situations.
Timeline
Qualiy Assurrance
Defense Logistic Agency
09.2015 - Current
Weapon System Support Specialist
Defense Logistic Agency
09.2015 - Current
Small Business Management - Business Management
Central Texas College
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