Martin Sanchez
Tustin,CA
Summary
Resourceful Member Experience Specialist known for productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and data analysis to enhance membership satisfaction and retention. Excel in communication, empathy, and problem-solving skills, ensuring positive interactions and outcomes with members.
Overview
32
32
years of professional experience
Work History
Member Experience Advisor
NationsBenefits
Costa Mesa, California
09.2021 - Current
- Collaborated with internal teams to ensure smooth operations and seamless experiences for members.
- Conducted research on potential new members to determine eligibility for membership programs.
- Answered member questions about products and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Ensured compliance with relevant laws governing membership policies and procedures.
Dining Room Supervisor
Southern California Presbyterian Home
Irvine, California
06.1993 - 10.2025
- Resolved customer complaints in a professional manner while adhering to company policies.
- Established effective communication between dining room personnel and other departments.
- Ensured compliance with all safety and sanitation standards in the dining room.
- Assigned tasks, delegated responsibilities, and monitored progress of employees.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Provided motivation and encouragement to employees in order to foster teamwork.
- Implemented strategies for improving efficiency of operations in the dining room.
Night Auditor/Hotel Front Desk Clerk
Fairfield Inn & Suites by Marriott
Mission Viejo, California
06.1999 - 11.2021
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Greeted arriving guests and checked them in to their rooms.
- Prepared detailed audit reports at the end of each shift.
Maintenance Technician
Southern California Presbyterian Home
Irvine, California
10.2005 - 05.2011
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Replaced defective parts such as bearings, seals, gears, valves.
- Adjusted machine settings according to manufacturing specifications.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
Education
High School Diploma -
CECT # 1 Rafael Don De
Mexico06-1981
Some College (No Degree) - Engineering
Centro De Estudios Científicos Y Tecnológicos
MexicoSkills
- Membership verification
- Customer service
- Compliance management
- Data analysis
- Process improvement
- Relationship management
- Night audit procedures
- Guest relations
- Cash handling
- Safety compliance
- Effective communication
- Industrial equipment
- Inventory management
- Food safety compliance
- Strong leadership
Languages
Spanish
Professional
English
Professional
Timeline
Member Experience Advisor
NationsBenefits
09.2021 - Current
Maintenance Technician
Southern California Presbyterian Home
10.2005 - 05.2011
Night Auditor/Hotel Front Desk Clerk
Fairfield Inn & Suites by Marriott
06.1999 - 11.2021
Dining Room Supervisor
Southern California Presbyterian Home
06.1993 - 10.2025
High School Diploma -
CECT # 1 Rafael Don De
Some College (No Degree) - Engineering
Centro De Estudios Científicos Y Tecnológicos
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