Martin Sanchez
Tucson,AZ
Summary
Experienced Bank of America professional with 10 years of lending and operational experience. Strong expertise in credit policy, regulatory compliance, and end-to-end loan processes. Advanced knowledge of internal lending systems. Proven ability to assess risk, support sound credit decisions, and collaborate across teams to deliver efficient, compliant lending solutions. Highly motivated to advance into a Lending Officer role and apply deep product knowledge and operational insight to drive responsible growth.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
FCI
Bank of America
Chandler, Arizona
2024 - 2025
- Gathering evidence and supporting ongoing cases.
- Drafted Suspicious Activity Reports based on identified suspicious activity.
- Reviewed suspicious activity reports prior to submission for further investigation.
- Complied with Bank Secrecy Act requirements when processing suspicious activity reports.
HSS 1 & 2
Bank of America
Chandler, Arizona
04.2019 - 01.2024
- Provided training to new team members on service protocols.
- Communicated effectively with clients to resolve issues promptly.
- Maintained accurate records and requested updated documents through customer interactions.
- Verified assets and income for applicants.
- Educated homeowners on the proper use of home equity loans.
- Inspected completed work to ensure that quality standards were met prior to final approval.
- Adhered to protocols while performing all tasks in a timely manner.
- Resolved disputes between customers and company guidelines.
Home Equity Closer
Bank of America
Chandler, Arizona
07.2016 - 04.2019
- Facilitated loan closings by preparing and reviewing documents for accuracy.
- Coordinated with clients and financial center agents to schedule closing appointments.
- Managed compliance with regulations throughout the closing process.
- Managed a high volume of files on a daily basis.
- Handled pipeline of active deals in closing stage.
- Resolved conflicts between parties involved in transaction if necessary.
- Completed final closing calls after loan funding and booking.
Home Equity Inbound
Bank of America
Chandler, Arizona
06.2015 - 07.2016
- Received inbound calls from customers, answered inquiries and provided relevant information.
- Documented customer interactions and maintained accurate records consistently.
- Provided product information to assist customers in making informed decisions.
- Analyzed feedback to improve customer experience and service delivery.
- Coordinated with other departments to ensure timely order fulfillment and support.
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZ05-1991
Skills
- Excelent communicator
- Great problem solver
- Attention to detail
- Time management
- Compliance efficient
- 1st mtg & IB Home Servicing
- Customer rapport
- Data Entry and Software knowledge
- Loan underwriting capable
- HOME EQUITY
Certification
OFFICER
Timeline
HSS 1 & 2
Bank of America
04.2019 - 01.2024
Home Equity Closer
Bank of America
07.2016 - 04.2019
Home Equity Inbound
Bank of America
06.2015 - 07.2016
FCI
Bank of America
2024 - 2025
High School Diploma -
Tucson High Magnet School