Martin Sandoval

Server

Kientz Hall

03.2022 - 12.2024

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Maximized table turnover rate by managing reservations and seating arrangements.
Improved dining experience by providing prompt, attentive service to guests.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Built rapport with guests to enhance their dining experience and encourage return visits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Checked guests' identification before serving alcoholic beverages.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Summary

Overview

Work History

Server

Server

Education

High School Diploma -

Skills

Accomplishments

owners trust

Languages

Interests

Timeline

Server

Server

High School Diploma -

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