Summary
Overview
Work History
Education
Skills
Timeline
Manager

Martin Sarah

Fort Branch,IN

Summary

Ambitious Restaurant General Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.

Overview

13
13
years of professional experience

Work History

Janitorial Worker

Integrity Facility Solutions
08.2023 - Current
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Sanitized break area kitchen counters, tables and sinks.
  • Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
  • Kept building spaces premises clean inside and outside.
  • Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
  • Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Collaborated with other janitorial staff members to complete large-scale projects quickly and efficiently.
  • Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
  • Polished stainless steel fixtures and furniture details.
  • Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
  • Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
  • Supported recycling initiatives by properly sorting waste materials into designated bins for collection.
  • Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
  • Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Promoted energy efficiency by turning off lights and equipment when not in use during routine cleaning tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Performed minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain optimal facility functionality.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Reported damages and hazardous conditions to management for further action.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Checked in and stocked inventory throughout facility.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Supervised supplies in inventory and submitted reorder requests.

Restaurant General Manager

Pizza Hut
06.2013 - 10.2021
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Maintained facility and grounds to present positive image.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
  • Orchestrated positive customer experiences by overseeing every area of Type operations.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed unique events and special promotions to drive sales.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Coordinated with catering staff to deliver food services for special events and functions.

Convenience Store Manager

Chuckles Stores
07.2016 - 12.2016
  • Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
  • Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
  • Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures.
  • Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Developed strong relationships with vendors to ensure timely deliveries and negotiate favorable pricing deals.
  • Completed daily paperwork on sales reporting, banking and payroll reporting.
  • Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
  • Conducted regular performance evaluations for staff members offering constructive feedback aimed at supporting their professional development goals.
  • Balanced multiple priorities simultaneously during peak business hours without sacrificing quality or customer satisfaction levels.
  • Optimized product assortment by regularly evaluating sales performance data and adjusting stock levels based on demand fluctuations.
  • Oversaw maintenance projects within the store facility to ensure a safe environment for both customers and employees alike.
  • Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
  • Fostered an inclusive and diverse work environment by promoting a culture of teamwork, open communication, and mutual respect amongst all employees.
  • Collaborated with upper management to develop long-term plans for business growth while maintaining day-to-day operational excellence.
  • Contributed to the overall success of the company through active participation in regional meetings and sharing best practices with fellow store managers.
  • Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
  • Resolved customer complaints in professional and timely manner.
  • Assisted in recruiting, hiring, and training new employees to expand the team''s capabilities and promote growth within the company.
  • Reduced employee turnover by implementing effective training programs and fostering a supportive work environment.
  • Enhanced customer satisfaction with a focus on providing exceptional service and addressing concerns promptly.
  • Established clear lines of communication with staff members resulting in efficient problem-solving abilities amongst team members when faced with challenges or obstacles.
  • Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
  • Improved store efficiency by streamlining inventory management processes.
  • Boosted sales through strategic merchandising, product placement, and targeted promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.

Bar Manager

Iron Horse Llc
03.2011 - 07.2012
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
  • Led training sessions for new staff, improving service quality and team cohesion.
  • Enhanced supplier relationships, ensuring timely delivery of high-quality products.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Pioneered loyalty program, increasing repeat business and customer loyalty.
  • Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
  • Monitored financial reports to identify and address areas of concern, improving financial health.
  • Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
  • Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
  • Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Oversaw food preparation and monitored safety protocols.

Education

Nursing

Ivy Tech Community College of Indiana
Evansville, IN

General -

Gibson Southern High School
Fort Branch, IN
05.1996

Skills

  • Cleaning and sanitizing
  • Restroom Care
  • Glass cleaning
  • Vacuuming floors
  • Chemical Handling
  • Carpet cleaning
  • Ceiling cleaning
  • Trash Collection
  • Dust removal
  • Sweeping and mopping surfaces
  • Window Washing
  • Inventory Monitoring
  • Cleaning Expertise
  • Trash Disposal
  • Kitchen Sanitization
  • Wall Washing
  • Stainless steel polish application
  • Drinking fountain sanitization
  • Tile and grout cleaning
  • Odor Control
  • Parts Replacement
  • Facilities Maintenance
  • Power Tool Usage
  • Painting
  • Pressure Washing
  • Attention to Detail
  • Responsible and Dependable
  • Skilled housekeeper
  • Client Communication
  • Team Collaboration
  • Basic Repairs
  • Work Orders
  • Policy and Procedure Enforcement
  • Damage Reporting
  • Customer Service
  • Hazardous Chemicals Handling
  • Lawn Mowing
  • Work Prioritization
  • Customer service-focused
  • Crew Supervision
  • Job Status Updates
  • Problem-Solving
  • Supply Management
  • Time Management
  • Employee Training
  • Corrective Maintenance
  • Equipment Repair
  • Preventive Maintenance
  • Equipment Inspection
  • Work Order Interpretation
  • Facility Opening and Closing
  • Timely Paperwork Completion
  • Custodial machine operation
  • Building inspection
  • Room Setup and Breakdown
  • Inventory Management
  • Maintenance knowledge
  • Plumbing Repairs
  • Facility Access Control
  • MSDS knowledge
  • Event Support
  • Strong Work Ethic
  • Trash Collection and Removal
  • Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Quality Control
  • Productivity and Time Management
  • Furniture Moving
  • Restroom Servicing
  • Conscientious and Detail-Oriented
  • Flexible Schedule
  • Special Event Preparation
  • Sweeping and Mopping
  • New Employee Training
  • Fixture Cleaning and Polishing
  • Facilities Inspection
  • Decision-Making

Timeline

Janitorial Worker

Integrity Facility Solutions
08.2023 - Current

Convenience Store Manager

Chuckles Stores
07.2016 - 12.2016

Restaurant General Manager

Pizza Hut
06.2013 - 10.2021

Bar Manager

Iron Horse Llc
03.2011 - 07.2012

Nursing

Ivy Tech Community College of Indiana

General -

Gibson Southern High School

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