MARTIN SAUCEDA
Dalton,Georgia
Summary
Adaptable professional with a strong work ethic and effective communication skills. Board-certified Pharmacy Technician with several years of experience in medication dispensing, regulatory compliance, and drug inventory control. Proven ability to build lasting relationships with patients and customers while supporting organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Registrar
Hamilton Medical Center
Dalton, GA
06.2024 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
CERTIFIED PHARMACY TECHNICIAN
KROGER
Dalton, Georgia
06.2012 - Current
- Processed insurance claims and payments for medications.
- Processed claims for third-party prescription services.
- Demonstrated excellent customer service and communication skills while assisting customers with their inquiries.
- Managed incoming calls from physicians' offices related to prescription refills and new orders.
- Maintained confidentiality of all patient records and information as required by HIPAA regulations.
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Handled doctor calls and medication deliveries in facilitation of prescription orders.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built positive relationships with customers by providing friendly and helpful service.
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors.
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively.
- Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions.
- Answered incoming calls promptly and professionally following established guidelines.
Education
ASSOCIATE IN SCIENCE (A.S.) - BIOLOGY / CHEMISTRY
DALTON STATE COLLEGE
Dalton, GA12-2025
Skills
- Updating medication histories
- Advanced math skills
- HIPAA
- Drug inventory control
- Problem-solving skills
- Customer service
- Conflict resolution
- Time management
- Patient care
- Team collaboration
- Insurance claims
Certification
- CPR
- Pharmacy Technician
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Office Registrar
Hamilton Medical Center
06.2024 - Current
CERTIFIED PHARMACY TECHNICIAN
KROGER
06.2012 - Current
ASSOCIATE IN SCIENCE (A.S.) - BIOLOGY / CHEMISTRY
DALTON STATE COLLEGE
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