Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Martin Saz

Las Vegas

Summary

Culinary school graduate . Team player, self-starter, organized. Specializing in traditional sourdoughs.

Great customer service skills and very positive personality

Team leader and trainer Effective Leasing Consultant offering excellent skills in customer service, telephone etiquette and issue response. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Experienced Residential Property Manager successful at raising occupancy rates by securing long-term tenants. Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Dedicated Community Manager with 6 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Community Manager with 6 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Dedicated Community Manager with 6 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.

Overview

15
15
years of professional experience

Work History

Community Manager

Stout Management
10.2023 - Current
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Evaluated property conditions and recommended improvements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Managed community within established cost constraints.
  • Implemented property management systems to support community and expertly handle diverse needs.
  • Enhanced online community engagement by creating and implementing tailored content strategies.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Managed to raise occupancy to 100% within 2 month and maintained it at 100% on a monthly basis
  • Reduced delinquency to 1% or lower

Community Manager

Westland LLC
10.2018 - 10.2023
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Evaluated property conditions and recommended improvements.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Managed community within established cost constraints.
  • Created policies and procedures for successful community management.
  • Organized and executed launch of 3 communities.
  • Communicated effectively with owners, residents, and on-site associates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Completed annual rent calculations using housing database software.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Planned special events such as lotteries, dedications and project tours.

Assistant Manager

A/X Armani Exchange
06.2017 - 10.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Assistant Store Manager

Walmart Supercenter
10.2010 - 06.2017
  • Implemented a new ordering process and identified poor work habits to improve process effectiveness.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Planned budgets and authorized payments and merchandise returns.
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.

Bakery Manager

Ralphs Grocery Store
11.2008 - 09.2010
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Routinely cleaned and maintained kitchen equipment and oven.
  • Managed inventory, labor, expenses and other operational processes.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Carefully and attentively took customer orders by phone and in person.
  • Set heat and humidity temperatures for proof box.
  • Effectively prepped, stored, rotated and stocked product.
  • Opened and closed bakery.
  • Determined quantity of product to prep for next day’s operation by maintaining detailed production schedule.
  • Resolved customer concerns in a positive and constructive manner.

Education

N/a - Basic nursing

Glendale Community College
Glendale, Arizona

Pastry Chef - Culinary arts

Le Cordón Bleu ( School of culinary arts)
Pasadena, California
2010

High School Diploma - undefined

James Monroe High School
North Hills, California
2007

Skills

  • Cake decorating
  • World cuisine knowledge
  • Time management
  • Positive attitude
  • Cash register operation
  • Adaptive and creative
  • Conversant in Spanish
  • Icings and fondant
  • Excellent customer service skills
  • Self motivated
  • Employee training
  • Management
  • Highly organized
  • Excellent computer literacy
  • Staff Management
  • Team Training
  • Resident Relations
  • Microsoft Access
  • Google Analytics
  • MS Office Suite
  • Microsoft Outlook
  • Microsoft Windows
  • Google Docs
  • Financial Analysis
  • Property Inspection
  • Financial Management
  • Leasing and Sales
  • Workplace Safety
  • Property Management
  • Time Management
  • Active Listening
  • Team Recruitment
  • Employee Performance Management
  • Staff Training
  • Property Tour Coordination
  • Judgment and Decision-Making
  • Manage Budgets
  • Apartment Inspections
  • Maintenance Knowledge
  • Collect Payments
  • Learning Strategies
  • Yardi
  • Appfolio
  • CRM
  • Entrata
  • Financial budgeting and reporting
  • Operations Management
  • Property Tours

Additional Information

Yardi, Yardi CRM and Entrata expert .

Knowledge on Appfolio..

Timeline

Community Manager

Stout Management
10.2023 - Current

Community Manager

Westland LLC
10.2018 - 10.2023

Assistant Manager

A/X Armani Exchange
06.2017 - 10.2018

Assistant Store Manager

Walmart Supercenter
10.2010 - 06.2017

Bakery Manager

Ralphs Grocery Store
11.2008 - 09.2010

N/a - Basic nursing

Glendale Community College

Pastry Chef - Culinary arts

Le Cordón Bleu ( School of culinary arts)

High School Diploma - undefined

James Monroe High School

Similar Profiles

CREATE PROFILE
Martin Saz