Martin Snowden
Norfolk,VA
Overview
12
12
years of professional experience
Work History
Facilities Technician
OneLife Fitness
Virginia Beach, VA
09.2021 - Current
- Carried out building updates such as painting surfaces, replacing fixtures and reorganizing rooms.
- Performed scheduled maintenance on electrical, plumbing and HVAC systems.
- Evaluated systems and facility infrastructure to ascertain and improve operational efficiencies.
- Serviced, cleaned and supplied restrooms.
Plumbing Associate
The Home Depot
Virginia Beach, VA
05.2021 - 09.2021
- Eliminated risks by correctly identifying potential safety hazards.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Helper
UPS
Virginia Beach, VA
11.2020 - 01.2021
- Took on additional shifts during peak work periods to keep projects on schedule.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Loader/Unloader
Lowes
Virginia Beach, VA
02.2020 - 11.2020
- Stocked merchandise
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Orchestrated merchandise flow to selling floor or stock, performed recurring cycle counts and audited targeted inventory.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes and skid-steers.
- Strapped items down over protective padding to secure throughout transportation.
Helper
Evan Hibbs Plumbing
Portsmouth, VA
03.2019 - 01.2020
- Paid close attention to instructions from supervisor to complete tasks on time.
- Loaded and unloaded construction materials to prepare for use in construction.
- Took part in company-offered training sessions to improve skills and knowledge.
- Cleaned up construction sites by removing excess trash and debris, wiping down fixtures and windows and dusting ceilings and ceiling fans.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Dug trenches, backfilled holes and compacted earth in preparation for construction projects.
- Installed valves, hangers, supports and flanges inside piping systems.
- Complied with state plumbing codes throughout duration of each project.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Measured, threaded and cut materials to correct angles.
- Selected type and size of piping required for each project.
Front Desk Agent and Night Clerk
Westin Virginia Beach Town Center
, US
05.2017 - 03.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Followed company security and check-in policies and procedures and reported suspicious activity to management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Stacker
JSR Merchandising
Dover, NH
08.2016 - 11.2016
- Operated machining equipment safely with team of operators.
- Adhered to safety guidelines and closely followed equipment instructions to prevent accidents and garment damage.
- Hung, folded and packaged finished articles to deliver to customers.
- Operated steam, hydraulic or other pressing machines to remove wrinkles from garments and flatwork items.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Retail Associate
Tilly's
06.2014 - 08.2016
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Supported loss prevention goals by monitoring shopper behavior.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
Education
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Princess Anne High School
Skills
- Night Audit
- Hotel Experience
- Front Desk
- Cash Handling
- Microsoft Outlook
- Plumbing
- Guest Services
- Pallet Jack
- Warehouse Experience
- Order Picker
- Reach Truck
- Freight Experience
- RF Scanner
- Materials Handling
- Merchandising
- Forklift Certification
- Assessments
- Identifying and resolving common issues
- Responding to customer situations with sensitivity
- Applying customer service skills in a call center setting
- Best practices and safety hazards in forklift operation
- Speaking clearly, correctly, and concisely
- Entering data quickly and accurately
- Basic spreadsheets with Excel
- Using basic scheduling and organizational skills in an office setting
- Strong phone skills and etiquette
- Exceptional customer service skills
- Organized with ability to multitask
- Ability to communicate in a positive, friendly and professional manner
- Sales and Marketing knowledge
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Facilities Technician
OneLife Fitness
09.2021 - Current
Plumbing Associate
The Home Depot
05.2021 - 09.2021
Helper
UPS
11.2020 - 01.2021
Loader/Unloader
Lowes
02.2020 - 11.2020
Helper
Evan Hibbs Plumbing
03.2019 - 01.2020
Front Desk Agent and Night Clerk
Westin Virginia Beach Town Center
05.2017 - 03.2019
Stacker
JSR Merchandising
08.2016 - 11.2016
Retail Associate
Tilly's
06.2014 - 08.2016
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Princess Anne High School