Martin Soto

Responsible for providing supervision and administrative support,

including management of shift supervisors, residential aides, and case managers, Tasks include:

• Manage the staffing schedule and ensure adequate coverage

• Manage the daily shelter schedule, including meals, showers, etc.

• Respond, document, and resolve client misconduct issues

• Identify and solve operational issues at the shelter

• Elevate supply and service needs to Project Manager

• Respond to emergency situations as they arise

• Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.

• Contributed to successful grant applications by providing accurate statistics on shelter operations, client demographics, and program outcomes.

• Streamlined operations through the development of effective policies and procedures for shelter management and resident care.

• Ensured timely reporting of critical incidents to relevant authorities while maintaining strict confidentiality protocols around sensitive information.

• Improved client well-being by developing and implementing comprehensive case management plans.

• Adapted programming as needed based on changing client needs or resource availability while maintaining high standards of care.

• Ensured compliance with federal, state, and local regulations by conducting regular audits and addressing any identified issues promptly.

• Maintained a safe and secure environment for residents by monitoring security systems, enforcing rules, and responding to incidents as needed.

• Evaluated staff performance regularly, offering constructive feedback that facilitated professional growth and improved service delivery.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Established team priorities, maintained schedules and monitored performance.

• Planned, designed, and scheduled phases for large projects.

• Monitored project performance to identify areas of improvement and make adjustments.

• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

• Achieved project deadlines by coordinating with contractors to manage performance.

• Responsible for coordination of shelter service partners, reporting, and communication with the City. Daily tasks include:

• Stay up to date with new arrivals mission and update shelter policies and procedures as needed.

• Oversight of data entry and reporting on client census, bed availability, and client exits (daily reporting to the City)

• Coordinate client visits and transport to off-site services at the Multi- Agency Response Center and Cook County Health clinic.

• Coordinate with meal delivery, health care, legal services, and partners providing on-site services.

• Elevate needs from Shelter Manager to the City, e.g., supplies, donations, service gaps.

• Coordinate City staff and other volunteers.
• Respond to emergency situations as they arise.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment.

• Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.

• Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.

• Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.

• Contributed to effective communication among team members by participating in regular meetings and training sessions.

• Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.

• Deployed to several different cities in Texas and Louisiana in response to COVID-19 pandemic, Hurricane disaster relief, and Carrizo Youth Care Immigrants Emergency Mission:

• Managed groups of 250+ clinical personnel.

• Managed a group of 100 Youth Care Workers.

• Coordinated logistics/transportation for clinical staff getting to and from their assignments.

• Organized staff scheduling with each hospital/shelter.

• Worked closely with FEMA, State of Texas, Louisiana, and their Emergency Response Partners to ensure their demands were fulfilled in each hospital/shelter.

• Tracked, approved, and audited personnel rosters for each hotel/shelter.

• Completed human resource operational requirements by scheduling and assigning employees.

• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Implemented, updated, and enforced company policies for standardized operations.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

• Cared for medically fragile children in need of extensive support.
• Prepared and maintained individual beds and personal space for foster children.
• Reduced problem behaviors with positive reinforcement and supportive techniques.
• Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.

• Completed clear and concise documentation of youth behavior and actions.
• Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
• Evaluated needs of youth and outlined measures to address.
• Assisted youth with obtaining resources such as food, clothing and shelter.
• Assisted in proper evacuation of youth during emergency situations such as inclement weather.
• Attended treatment team meetings to discuss youth's mental and behavioral progress.
• Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.