Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martin Soza

Santa Ana,CA

Summary

Dynamic professional with a proven track record at Petsmart, excelling in inventory management and customer engagement. Enhanced stock accuracy through effective audits and reduced shrinkage, while boosting customer satisfaction by resolving issues promptly. Strong communicator and team collaborator, dedicated to coaching associates and driving store success.

Overview

5
5
years of professional experience

Work History

ASL, MIL, CEL

Petsmart
Brea, CA
02.2020 - Current
  • Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Performed regular audits of store inventories in order to detect discrepancies between actual stock levels versus what is reported in the system.
  • Assisted customers in selecting appropriate items based on their individual needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collaborated with cross-functional teams to ensure successful implementation of customer engagement initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Coached and developed store associates through formal and informal interactions.

Education

High School Diploma -

Santiago High School
Garden Grove, CA
06-2008

Skills

  • Inventory management
  • Visual merchandising
  • Customer engagement
  • Customer service
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Attention to detail

Timeline

ASL, MIL, CEL

Petsmart
02.2020 - Current

High School Diploma -

Santiago High School

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