Martin Sprowles
New Orleans,LA
Summary
Knowledgeable Guest Experience Ambassador and Distiller experienced in busy museum, event-space and gift shop setting. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Friendly and polished tour guide brings proven experience in crowded and noisy environments. Expertly provides individualized guest service and manages VIP requests. Versed in coordinating reservations, updating maintaining inventory and promoting customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Distiller
Sazerac
09.2022 - Current
- Supervised processes and operations involved to deliver spirits from raw material to bottle.
- Completed frequent inspections to identify and resolve problems affecting performance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Contributed to continuous improvement of distillation processes and procedures.
Guest Experience Ambassador
Sazerac
12.2019 - Current
- Greeted 50 visitors every 20 minutes upon arrival, offered assistance and answered questions to build rapport, retention and brand loyalty.
- Collaborated with 11 team members or more per shift to handle guest requirements from check-in through check-out.
- Oversaw fast-paced museum operations and guests' needs at busy facility.
- Lead private tastings and VIP tours to industry professionals.
Case Manager
Centerstone Of Indiana
05.2003 - 07.2019
- Helped 10 live-in patients at a group home receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement 10 individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
Education
Bachelor of Arts - Philosophy
Indiana University Bloomington
Bloomington, INHigh School Diploma -
Bloomington High School North
Bloomington, IN05.1993
Skills
- Customer Service
- Guest Satisfaction
- Guest Orientation
- Verbal and Written Communication
- Nightlife Recommendations
- Guest Experience Management
- Customer Loyalty
- Inventory Reconciliation
- Social Perceptiveness
Certification
Stave and Thief Bourbon Steward
WSET Level 1 Certified
Timeline
Distiller
Sazerac
09.2022 - Current
Guest Experience Ambassador
Sazerac
12.2019 - Current
Case Manager
Centerstone Of Indiana
05.2003 - 07.2019
Bachelor of Arts - Philosophy
Indiana University Bloomington
High School Diploma -
Bloomington High School North
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