Martin Stevens
Bowie,MD
Summary
Aspiring IT professional with over 3 years of experience in Helpdesk and customer service. Proven track record in troubleshooting, resolving, and documenting user help requests, alongside strong communication skills to engage effectively with customers at all levels. Demonstrates a solid understanding of software, hardware, networking, operating systems, and security applications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Analyst (Freelance)
Outlier AI
Remote
08.2024 - Current
- Maintained up-to-date knowledge of store merchandise and policies
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Engaged customers in friendly, professional dialogue to determine needs
CX Agent
Stitch Fix
Remote
06.2022 - Current
- Managed high volumes of client inquiries daily, ensuring prompt and accurate responses
- Delivered exceptional client support through Zendesk, providing tailored email communications that aligned with Stitch Fix's brand and enhanced client satisfaction
- Collaborated with internal teams, including stylists and data scientists, to ensure client feedback was integrated into personalized styling recommendations and service improvements
Help Desk Support Intern
Prince Georges County Government
Largo, USA
06.2022 - 08.2022
- Provided technical support to end users on a variety of computer-related topics such as network connectivity, application usage, and printer setup
- Maintained accurate records of all interactions with customers in the help desk tracking database
- Fielded help desk customer questions and fulfilled requests
Education
Master of Science - Applied Information Technology (Accelerated M.S)
Towson University
Towson, MD05-2026
Bachelor of Science - Information Technology
Towson University
Towson, MD05-2025
Skills
- Nessus
- Spiceworks
- Linux
- Splunk
- AWS
- Wireshark
- Microsoft Office
- Python
- Virtual Machines
- Zendesk
- Windows Server
Certification
- CompTIA Security+
- CompTIA Linux +
Timeline
Data Analyst (Freelance)
Outlier AI
08.2024 - Current
CX Agent
Stitch Fix
06.2022 - Current
Help Desk Support Intern
Prince Georges County Government
06.2022 - 08.2022
Master of Science - Applied Information Technology (Accelerated M.S)
Towson University
Bachelor of Science - Information Technology
Towson University
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