Martin Teran
Shift Manager/Vertical Wind Tunnel Instructor
Davie,FL
Summary
Dedicated Vertical Wind Tunnel Maintenance Manager with a passion for aviation mechanics, developed through hands-on work with wind tunnel technology that mirrors flight simulation environments. Managed maintenance of aviation-grade airflow systems for recreational and training use, performing preventative and corrective maintenance to ensure 99% uptime for daily operations.
Shift Manager and Wind Tunnel Flight Instructor with 5 years of customer service experience, delivering a strong work ethic through consistent 10-hour shifts with 98% attendance, quick adaptability by mastering flight instruction from scratch in 4 weeks, and proven leadership by guiding teams of 6 to meet operational goals while training 10+ hires on selling, point of sales, and customer service techniques.”
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Shift Manager / Indoor Wind Tunnel Instructor
IFly Indoor Skydiving
Davie, Florida
10.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Promoted a positive team environment through open communication and constructive feedback.
- Safety – Promote customer safety throughout their time in the wind tunnel and facility
- Service – Provided an amazing experience for an average of 80-100 customers a day
- Sales – Sell return visits and other exciting flight opportunities per company guideline
Property Manager
Crester LLC
Davie, FL
06.2022 - Current
- Create compelling and accurate listings with high-quality photos, detailed descriptions, and highlights of unique features or amenities to attract potential guests.
- Manage pricing strategies, including setting competitive rates, using Airbnb's dynamic pricing tool, and offering promotions or discounts when necessary.
- Performed regular data backups to cloud storage, safeguarding critical property and tenant information.
- Utilized Microsoft Excel for expense tracking, among other financial management tasks, to enhance decision-making and operational efficiency.
Customer Service Rep
SuperFlight
Miami, FL
03.2018 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to a daily average of 50-70 customer requests for products, services, and company information.
Education
High School Diploma -
Cooper City High School
9401 Stirling Rd, Cooper City, FL 33328 04.2012 - 06.2015
Skills
Customer service
Decision-making
Team development
Problem-solving
Maintenance and repairs
Certification
EMT-Basic
Timeline
Property Manager
Crester LLC
06.2022 - Current
Shift Manager / Indoor Wind Tunnel Instructor
IFly Indoor Skydiving
10.2021 - Current
EMT-Basic
06-2019
Customer Service Rep
SuperFlight
03.2018 - 11.2019
High School Diploma -
Cooper City High School
04.2012 - 06.2015
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