Martin Terrazas Cardenas
Hillsboro,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level safety consultant position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Experience Customer Service, Geek Squad Agent
Best Buy
10.2022 - Current
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Safety Consultant
Halliburton
03.2018 - 10.2022
- Enhanced workplace safety by conducting thorough risk assessments and implementing effective control measures.
- Reduced accident rates by providing comprehensive safety training for employees and management.
- Improved company compliance with OSHA regulations through diligent inspections and corrective actions.
- Increased employee awareness of safety hazards by developing and delivering engaging safety presentations.
- Developed emergency response plans, ensuring swift and coordinated actions during crisis situations.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recognized, documented, and advised on removal of hazards.
Education
Occupational Safety - Occupational And Environmental Health Safety
Texas A&M Engineering Extension Service
Mesquite, TX04.2018
High School Diploma -
John Paul Stevens High School
San Antonio, TX05.2014
Skills
- Salary Determination
- Marketing Management
- Performer Promotion
- Polite Communication Skills
- Customer Service and Care
- Public Speaking
- Technical Support
- Critical Thinking
- Data Analysis
- Quality Assurance
Certification
- Osha 500 certified
- Oshe 510 certified
- Osha 30 certified
- OSha 10 certified
- PEC field certified
- Fit test certified
- Hydrogen sulfide safety certified
- HSI Cpr certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Limited Working
Timeline
Experience Customer Service, Geek Squad Agent
Best Buy
10.2022 - Current
Safety Consultant
Halliburton
03.2018 - 10.2022
Occupational Safety - Occupational And Environmental Health Safety
Texas A&M Engineering Extension Service
High School Diploma -
John Paul Stevens High School
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