Martin Treadwell

• Assisted customers by looking up product information, inventory, and pricing.
• Diagnosed vehicle issues and recommended repairs to customers.
• Prepared repair orders and obtained necessary signatures to maintain
company records.
• Greeted customers upon entrance to foster friendly and approachable
atmosphere.
• Followed repair order processes and instructions to complete orders on time.
Kept records on customer transactions with notes on inquiries, complaints and comments.
• Advised customers on automotive maintenance and repair services.
• Processed payments and managed point-of-sale operations.
• Provided customers correct estimates of maintenance and repair costs.
• Tested and charged batteries

• Promoted to Assistant Manager from Delivery Specialist in 13 months.
• Consistently ranked number 1 or 2 in monthly sales in store.
Achieved Certified Parts Specialist in less than 18 months. Company standard is 2 years.
•Helped oversee the daily operations of the store, managing staff and inventory.
• Coached and mentored new employees on company policies and procedures.
•Liaised between managers and employees, communicating concerns and expectations to appropriate parties
• Communicated with clients to address questions, concerns, and needs and provide quality customer service.
• Tracked store inventories and replenished products according to demand.
• Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
• Coordinated employee schedules according to staff availability and processed time-off requests.
• Organized company merchandise and displays to increase brand awareness and product sales.
• Resolved customer complaints and handled refunds and returns to promote satisfaction.
• Represented business in marketplace and developed relationships with key accounts to promote and market business.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.
• Oversaw personnel to maintain adequate staffing and minimize overtime

• Tested continuity of circuits with ohmmeters and oscilloscopes.
•Conducted troubleshooting on systems to detect, locate, and fix malfunctions.
• Connected wiring to power equipment and lighting fixtures with job-related hand tools.
• Applied knowledge of electrical codes, regulations, and safety standards.
• Troubleshot electrical systems and identified solutions to electrical issues.
• Pulled wiring, cables, and grounds through cable trays and conduits.
•Measured, spliced, and installed cable trays and wire ways with electrician pliers.
• Followed schematics to confirm job specifications and plan installation layouts.
• Replaced wiring, equipment, and fixtures using hand tools and power tools.

• Installed ground leads and connected power cables to equipment.
• Assembled fixtures to support wiring installation.
• Installed conduit and pulled wires to complete circuits between boxes.
• Provided assistance during emergencies by operating floodlights and generators.

• Member of Honor Society
• Graduated with Honors

• Majored in History
• Majored in Geography
• Minored in Political Science