ALBER NAVARRO
San Antonio,TX
Summary
- Colombian native with primary education and training in accounting, with more than 10 years experience in the financial sector. Since relocation to United states, I have spent last two years cultivating my experience in hospitality, tourism, and self employed driver. I'm a passionate, goal-oriented, and diligent employee, with an attention to detail that sets me above the rest. I am a pleasant and compassionate individual offering exemplary customer service and support.
Overview
13
13
years of professional experience
Work History
Lyft Driver
Self Employed
06.2023 - Current
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Supply Runner
Hilton
01.2023 - Current
- Handled time-sensitive tasks efficiently under pressure during peak business hours to ensure guests needs were met without compromising quality of service.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
- Assisted in training new hires on job duties, company policies, and hotel procedures, fostering seamless integration into the team dynamic.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Maintained and order all supplies to ensure house keeping staff had all supplies needed, also managed inventory per shift to ensure quality control and efficiency.
Guest Room Attendant
Hilton
01.2023 - 08.2023
- Greeting guests upon arrival and assistance with luggage and personal carry on items .
- Addressed guest concerns promptly and professionally.
- Provided information to guests about hotel services, facility amenities, services, and privacy.
- Answered questions and provided feedback for local attractions upon request.
- Performed deep cleaning tasks such as shampooing carpets and polishing furniture.
- Stored linens properly in designated areas according to hotel protocols
- Contributed to the achievement of department goals by consistently meeting or exceeding assigned quotas for daily cleanings.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Houseperson
Grand Hyatt Hotel
06.2022 - 01.2023
- Replenished guest room amenities in a timely manner.
- Greeted guests upon arrival, assistance with luggage.
- Maintained cleanliness in storage areas including linen and other supplies.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Inspected guest rooms for cleanliness standards prior to check-in.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
MICROFINANCE PROFESSIONAL
BANCO W
05.2012 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
GED -
UNIVERSIDAD FRANCISCO DE PAULA SANTANDER
OCAÑA, NORTE DE SANTANDER01.2022
GED -
SERVICIO NACIONAL DE APRENDIZAJE SENA
OCAÑA NORTE DE SANTANDER, COLOMBIA01.2015
Skills
- Safety Procedures
- First Aid Training
- Community Relations
- Upselling strategies
- Inventory Monitoring
- VIP guest relations
- Front Desk Communications
- Materials Storage
- Housekeeping
- Bank and financial
Timeline
Lyft Driver
Self Employed
06.2023 - Current
Supply Runner
Hilton
01.2023 - Current
Guest Room Attendant
Hilton
01.2023 - 08.2023
Houseperson
Grand Hyatt Hotel
06.2022 - 01.2023
MICROFINANCE PROFESSIONAL
BANCO W
05.2012 - 01.2022
GED -
UNIVERSIDAD FRANCISCO DE PAULA SANTANDER
GED -
SERVICIO NACIONAL DE APRENDIZAJE SENA