Martin Zietlow
North Ridgeville,Ohio
Summary
Seasoned store manager with 25 years of extensive retail and management expertise. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for consistent performance reversing downward trends by improving operational procedure and customer satisfaction by overhauling systems, processes, and training programs.
Overview
25
25
years of professional experience
Work History
General Manager
Staples
09.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Store Manager
Lowes Home Improvemnt
08.2020 - 09.2020
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Rotated merchandise and displays to feature new products and promotions.
- Trained and managed associates in customer service and sales techniques.
Store Manager
Best Buy Co Inc.
09.1999 - 08.2020
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Supervised and evaluated staff of 30 to 80 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
- Oversaw and improved E commerce deliveries worth over $4 million per year through efficient coordination of daily operations.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
Education
High School Diploma -
Lakewood High School
Lakewood, OH5 1985
Skills
- Business Initiatives Proficiency
- Key Performance Indicators (KPIs)
- Store Operations
- Point of Sale Systems
- Store Merchandising
- Sales Goals
- Sales Training
- Inventory Control
- Inventory management
- Relationship building
Timeline
General Manager
Staples
09.2020 - Current
Assistant Store Manager
Lowes Home Improvemnt
08.2020 - 09.2020
Store Manager
Best Buy Co Inc.
09.1999 - 08.2020
High School Diploma -
Lakewood High School
Similar Profiles
Danara KuanDanara Kuan
DevOps Engineer at StaplesDevOps Engineer at Staples
Gabriel BouyettGabriel Bouyett
Sales Associate at StaplesSales Associate at Staples
Asraful IslamAsraful Islam
General Manager at StaplesGeneral Manager at Staples