Martina Adams
New York,NY
Summary
Dedicated Clerical Associate IV with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Clerical Associate IV
NYC Department of Environmental Protection
02.2017 - Current
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily office tasks such as answering phones, scheduling appointments
- Developed correspondence letters, memos, and emails.
- Provided excellent customer service in person and via phone
- Multi tasking skills
- Great team player
Clerical Associate II
NYC Human Resources Administration
12.2015 - 08.2016
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Scanned and faxed documents for applicants via customer service staff.
- Developed correspondence letters, memos, and emails.
- Provided Back office support for HRA Misca program .
- Provided Multi tasking and team player skills .
Manager On Duty
Crunch Gym
03.2013 - 12.2015
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Closed register and maintained inventory
- Recommended gym programs
- Supervised evening staff
Education
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
The Bronx, NY05.2016
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY05.2012
Skills
- Excellent customer service skills in person and via phone
- Great multitasking skills
- Great data entry skills
- Mail Sorting
- Confidentiality
- Time Management
- Verbal Communication
- Dedicated Team Player
- Scanning Documents
- Positive Attitude
- Contract Preparation
- Billingual English and Spanish
Timeline
Clerical Associate IV
NYC Department of Environmental Protection
02.2017 - Current
Clerical Associate II
NYC Human Resources Administration
12.2015 - 08.2016
Manager On Duty
Crunch Gym
03.2013 - 12.2015
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
Associate of Arts - Business Administration
Borough of Manhattan Community College of The City University of New York
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