Martina Alvillar
Glendale
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with residents. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Care Team Lead
Progress Residential
10.2022 - Current
- Managing phone agents and monitoring there calls.
- Managing the email team.
- Providing cases and guidance on cases.
- Making sure agents are staying up to date with cases.
- Im also in the fun committee.
- Expanding fun ideas for the team.
- Handling high call volume
- Deescalating Calls
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care Representative
Agis
06.2023 - 08.2023
- Answering incoming and making out going calls to schedule inspections.
- Closing claims.
- Providing assistance to clients.
Customer Service
Family Movers
11.2019 - 03.2020
- Provided assistance to clients.
- Answered phone and assisted customers and clients with changes.
- Created customer appointments.
- Scheduled reservations for customers.
- Maintained up to date knowledge of customer accounts.
Sales Representative
Direct Tv Pr Ltd
02.2013 - 02.2018
- Door to Door salesman Signing customers up for service with plan specials, and incentive packages.
- APPOINTMENT SETTER.
Us Job Assist
02.2013 - 06.2013
- Scheduled appointments for clients/customers.
- Processed client information for eligibility and approval status for services.
Waitress
Habachi Grill And
04.2012 - 10.2012
- Served customers.
- Utilized cash register to ring customers up for their meals.
- Employed customer service skills to satisfy customers.
- CUSTOMER SERVICE
- CASH REGISTER
- Receptionist
- Scheduling
- Data Entry
- Microsoft Office
- Outlook
- Microsoft Word
- Clerical
- Customer Service Skills
- Filing
- Microsoft
- Door to Door Experience
Education
High School Diploma -
Westland High School
05.2011
Skills
- Appointment Scheduling
- Customer Service
- Microsoft Office
- Microsoft Word
- Provide Assistance
Timeline
Customer Care Representative
Agis
06.2023 - 08.2023
Customer Care Team Lead
Progress Residential
10.2022 - Current
Customer Service
Family Movers
11.2019 - 03.2020
Sales Representative
Direct Tv Pr Ltd
02.2013 - 02.2018
Us Job Assist
02.2013 - 06.2013
Waitress
Habachi Grill And
04.2012 - 10.2012
High School Diploma -
Westland High School
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