Martina Antonio

• Welcomed guests & residents to front desk and engaged in friendly
conversations while conducting check-in process.
• Answered incoming calls, redirected callers to the appropriate personnel
or department and took messages as needed.
• Maintained an organized reception area and ensured that all guests were
attended to promptly.
• Provided administrative support such as filing documents, photocopying
and scanning materials.
• Provided excellent customer service by responding quickly to inquiries
via phone or email in a professional manner.
• Preserved office security by following safety procedures and controlling
access via reception desk.

• Worked closely with front-end staff to assist customers.
  • Proofread and edited documents to correct errors.
  • Accepted cash and credit card payments, issued receipts and provided
  change.
  • Preserved appearance of store by arranging and replenishing displays
  and merchandise racks.
  • Answered customer questions and provided store information.
  • Maintained confidentiality of sensitive information entered into the
  system.
  • Operated various office equipment such as scanners, printers. when
  required.
  • Created spreadsheets to track data entries.

• Coordinated and planned work shift schedules according to availability.
• Assisted payroll teams by reporting employee hours and calculating correct compensation.
• Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
• Communicated effectively with facilities' & hospital staffers to ensure they are aware of the shifts, & changes that may occur.
• Responded promptly to all clients' inquiries regarding availability or schedule changes.
• Maintained a professional demeanor while handling clients' calls.

• Helped patients with admissions process and adhered to state and federal laws.
• Completed document faxing, bookkeeping and accurate filing.
• Oversees the in-patient/out-patient functions
• Oversees bed assignments
• Completion of preliminary paperwork for entering patients.
• Works with medical, nursing, and accounting staff to ensure appropriate patient placement.
• Organized paper filing system to maintain accurate records.
• Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
• Reviewed claims for accuracy before submitting for billing.
• Sent clinical request and missing information letters to obtain incomplete information.

• Greeted customers warmly and made them feel welcome.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using multi-line telephone system.
• Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with clients, and planned daily office events.
• Sorted incoming mail and directed it to the correct personnel each day.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Maintained financial records to verify timely clearance of credit and debit activities utilizing Accounts Payables' codes & description.
• Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
• Sorted employee payroll timesheets
• Conducted antigen tests to employees, visitors, and patients upon arriving at the facility.

• Completed onboarding and new hire orientation for employees.
• Supported employees with benefits enrollments by guiding process and answering questions.
• Updated database with payroll and employee information.
• Assisted with outreach and recruitment activities to acquire qualified talent.
• Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
• Managed strategy for performance evaluation, corrective action and disciplinary measures.
• Maintained records of employee attendance, vacation requests, and leaves according to company guidelines.
• Resolved conflicts between employees in a timely manner while maintaining an amicable work environment.
• Evaluated job applications from potential candidates prior to extending offers of employment.

• Presented accurate estimates to inform customers of all service charges and expectations.
• Discussed options with customers, helping each make optimal choices for individual needs.
• Conferred with customers to understand service needs and write up accurate orders.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Handled client inquiries with exceptional professionalism and enthusiasm.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Operated cash register, collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Greeted customers and retrieved requested products to drive satisfaction.
• Blocked and faced all products on shelves and displays to meet company policies.
• Restocked shelves with current merchandise in attractive displays to promote sales.

• In charge of the operation of a single store Hiring/staffing(Develop others to invest in their growth personally, professionally)
• Managing and directing of associates in achieving financial goals
• Ensuring the delivery of exceptional Guest experiences.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Managed shrink processes and inventory levels for corrective action planning to save costs.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Trained, managed and motivated employees to promote professional skill development.
• Implemented effective customer service surveys to encourage feedback.
• Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
• Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.

• Responsible for the successful day-to-day performance of my store under the guidance of the General Manager.
• Train new front- and back-of-the-house associates, Deliver exceptional Guest experiences and Contribute to achieving financial target.
• Supported sales management initiatives to optimize business development.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Oversaw team development according to industry service standards to further customer loyalty.
• Completed inventory audits to identify losses and project demand.

• Collaborated with team members to improve performance and implement training updates.
• Completed opening and closing duties to facilitate business operations.
• Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
• Resolved customer complaints and reported issues to senior management.
• Established and enforced clear goals to keep employees working collaboratively.
• Monitored equipment, checked supplies and coordinated manpower to meet expected demand.

• Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
• Communicated with insurance companies for billing purposes.
• Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
• Restocked shelves and prepared expired drugs for return.
• Prepared medication labels with item name and quantity.
• Processed medical insurance claims to calculate copayments.
• Operated capsule counting machine to distribute pre-determined number of capsules into smaller containers.
• Assisted pharmacist in daily operations tasks and administrative tasks.
• Calculated anticipated drug usage for prescribed period.

• Making customers happy and satisfied in the best of my assistance
• Closes money and system to be ready for the next day
• Cooks starches and cover FOH & BOH breaks Holds duties and responsibilities as PIC
• Trains new FOH on their roles and responsibilities Delegating FOH & BOH to deliver great food quality and great customer service.
• Delegated tasks to employees and monitored activities and task completion.
• Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
• Assisted with performance reviews to identify areas of improvement.

• Performed opening and closing duties such as restocking supplies at end of shift.
• Maintained cleanliness of work area throughout shift.
• Followed proper safety procedures when handling hot foods or sharp objects.
• Greeted customers and provided excellent customer service.
• Took phone orders from customers and entered them into the computer system accurately.
• Worked collaboratively with other members of staff to ensure efficient workflow during busy periods.
• Answered customer questions regarding ingredients used in different menu items.
• Handled payment processing and provided customers with receipts and proper bills and change.