Martina Basta
Odessa,FL
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
12
12
years of professional experience
Work History
Office Administrator
Children Of Light Academy
New Port Richey, FL
08.2022 - 10.2023
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Automated office operations by managing client correspondence and data communications.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Office Assistant
Children Of Light Academy
New Port Richey, FL
08.2019 - 11.2020
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Bookkeeper
Electronics wholesaler
Clearwater, FL
01.2019 - 08.2019
- Maintained and reconciled general ledger accounts.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed accounts payable and receivable transactions.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
Travel Consultant
Thomas Cook Travel
Egypt
06.2011 - 10.2017
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Tracked customer satisfaction ratings through surveys and feedback forms.
- Advised clients on foreign currency exchange rate fluctuations when booking international trips.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
- Managed customer complaints effectively according to established procedures.
- Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
- Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
- Explained benefits of purchasing travel insurance with clients.
- Used successful consultative strategies to close new package sales.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Greek And Roman Ancient
Faculty of Arts
Egypt07.2010
Skills
- File Maintenance
- Database Entry
- Meeting Coordination
- Event Coordination
- Payroll Administration
- Customer Engagement
- Bookkeeping
- Office Administration
- File Organization
- Office Management
Timeline
Office Administrator
Children Of Light Academy
08.2022 - 10.2023
Office Assistant
Children Of Light Academy
08.2019 - 11.2020
Bookkeeper
Electronics wholesaler
01.2019 - 08.2019
Travel Consultant
Thomas Cook Travel
06.2011 - 10.2017
Bachelor of Arts - Greek And Roman Ancient
Faculty of Arts