Summary
Overview
Work History
Education
Skills
Languages
Passions
Accomplishments
Timeline
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MARTINA BENENATI

MARTINA BENENATI

Milan,Italy

Summary

Dynamic sales and customer service professional with a proven track record at EF, Cultural Care, excelling in persuasion and building rapport. Fluent in English, Spanish, and Italian, I've significantly contributed to program extension goals and sales achievements across all USA. Expert in sales strategies and customer engagement, I consistently deliver exceptional results and foster strong relationships.

Overview

14
14
years of professional experience

Work History

Sales Advisor, Extension Specialsit

EF, Cultural Care
Cambridge, MA
06.2024 - Current
  • Check with au pairs who are already part of the au pair program, giving them all the important knowledge and information about extending their experience.
  • Make the clients aware of their deadlines and requirements.
  • Approving and presenting the au pair application for extension to the Department of State.
  • Pursuing high personal and team goals in terms of the number of au pairs extending the program.
  • Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
  • Identified customer needs by asking questions and advising on best solutions.
  • Networking, being part of marketing projects or brand ambassador events,
  • Supporting my customers speaking in English, Italian, or Spanish based on their necessity.

Exchange Program Adviser

Ef
Milan, Italy
10.2022 - 05.2024
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Supporting candidates during the process to become au pairs
  • Responsible of sales in 5 regions in Italy
  • Followed up with existing customers to provide additional support and address concerns
  • A lot of team work to reach our periodic goals

Au Pair

Erika Amezcua
Tenerife
01.2022 - 07.2022
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Taken care of 3 kids (3, 7 and 10 y/o) on a daily routine and assisted with housework such as laundry and cooking
  • Implemented daily routine to maintain structure and stability
  • Spoke and taught english to Spanih speakers host kids

Custumer Care Specialist

Booking.com
Milan, Italy
09.2021 - 12.2021
  • Ticket opening and collection of information necessary for the resolution of the problems encountered by the customer
  • Management of incoming calls in Italian and English
  • Ability to use Extranet, management system of accommodation facilities on the Booking.com platform

Au Pair

Cultural Care Au Pair
New York, USA
06.2019 - 07.2021
  • Company Overview: Partecipate to US Government sponsored program
  • Taking care of 2 kids of 1 and 3 years old, on daily routine for 45h per week
  • Developed creative activities to encourage physical, social and emotional growth
  • Partecipate to US Government sponsored program

Bakery Sales Assistant

Pasticceria Ranieri di Vincenzo Benenati
Milan, Italy
01.2011 - 05.2019
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
  • Offered every customer exceptional service, and learned regular customers' preferences.
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Packaged purchased items for easy transport by customers.
  • Greeted customers, answered inquiries and provided assistance.
  • Assisted in baking cakes, cookies, pies, pastries and other items as needed.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Handle payments.

Education

Bachelor of Science - Science of Tourism And Local Community

Università Degli Studi Di MilanoBicocca
Milan
09.2018

Skills

  • Sales experience and startegies
  • Persuasion techniques
  • Performance tracking
  • Customer service experience
  • Fluent in English, Spanish, and Italian
  • Brand awareness
  • Objection handling
  • Pipeline management
  • Building rapport
  • Upselling strategies
  • Team oriented
  • Resourceful networking

Languages

English
Full Professional
Spanish
Full Professional
Italian
Native/ Bilingual

Passions

  • Travel, which has always pushed me to discover more places
    possible all over the world, whenever possible, always autonomously
    organization, in company or even alone. This led me to
    discover many different cultures and people, visit more than 20 states in the USA,
    Thailand and many major European capitals, and to always be ready for
    the next adventure. This great passion also allowed me to
    develop good adaptability to every situation.

Accomplishments

  • Best seller in 2022-2023 in recrutiment market in Italy, EF Cultural Care Milan

Timeline

Sales Advisor, Extension Specialsit

EF, Cultural Care
06.2024 - Current

Exchange Program Adviser

Ef
10.2022 - 05.2024

Au Pair

Erika Amezcua
01.2022 - 07.2022

Custumer Care Specialist

Booking.com
09.2021 - 12.2021

Au Pair

Cultural Care Au Pair
06.2019 - 07.2021

Bakery Sales Assistant

Pasticceria Ranieri di Vincenzo Benenati
01.2011 - 05.2019

Bachelor of Science - Science of Tourism And Local Community

Università Degli Studi Di MilanoBicocca

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MARTINA BENENATI