Martina Blackmore

Work History

WesBanco

12.2023 - 05.2024

Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
Mentored junior tellers, fostering professional growth and improved performance within the team.
Replenished ATM funds in empty canisters prior to validation process.
Introduced customers to other bank team members to help meet financial needs.
Enforced compliance with bank regulations and policies to reduce financial risks.
Assisted customers with banking needs and inquiries.
Processed applications for new accounts.
Executed wire transfers, stop payments and account transfers.
Handled various accounting transactions.
Conducted regular inventory of supplies and cash, ensuring availability and accuracy at all times.

Deidre Blackmore

10.2021 - 11.2023

Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed.
CRM Management
Open House Assistance
Showing Assistance
Document Filing and maintenance
Appointment Scheduling
Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.

Vani's Grocery Store

06.2016 - 10.2020

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.

Miracle Hand Designs by Carol Fraser

03.2018 - 01.2019

Adapted quickly to changing environments for continued professionalism under pressure.
Remained focused, motivated and professional throughout long shoots and events.
Secured repeat bookings through outstanding professionalism and versatility.
Promoted products and services by posing for commercials, live shows, and photo shoots.
Collaborated effectively with fellow models, photographers, stylists, and makeup artists to create cohesive and successful projects.

Qualfon

03.2018 - 08.2018

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Handling credit/ debit card information with absolute confidentiality