Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Martina Bova

Lawrence,KS

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Lead

Scooters Coffee Shop
07.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.


Shift Lead

Mo Bettah's
02.2023 - 06.2023
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.

Daycare Assistant

Kim's Korral
01.2020 - 07.2022
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Planned and implemented crafts and other activities to spark interest and enhance development.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Sandwich Artist

Subway
05.2021 - 12.2021
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Monitored inventory and requisitioned low-stock items.

Camp Counselor

Harrisonville Community Center
04.2021 - 08.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Encouraged team performance to increase camaraderie, trust and rapport.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.

Education

High School Diploma -

Harrisonville High School
Harrisonville, MO
05.2023

No Degree - Emergency Medical Technician

Cass Career Center
Harrisonville, MO
05.2023

Skills

  • Emergency Situations
  • Customer Feedback
  • Rule Enforcement
  • Food Safety and Sanitation
  • Plan Projects
  • Effective Listening and Communication
  • Quality Inspection and Control
  • Collaborative Environments

Accomplishments

  • Cass Career Center Program Ambassador
  • National Technical Honor Society

Affiliations

  • Chi Omega Sorrority

Certification

  • Cardiopulmonary Resuscitation
  • Basic Life Support
  • OSHA 10- General Industry

Timeline

Shift Lead

Mo Bettah's
02.2023 - 06.2023

Shift Lead

Scooters Coffee Shop
07.2022 - Current

Sandwich Artist

Subway
05.2021 - 12.2021

Camp Counselor

Harrisonville Community Center
04.2021 - 08.2021

Daycare Assistant

Kim's Korral
01.2020 - 07.2022

High School Diploma -

Harrisonville High School

No Degree - Emergency Medical Technician

Cass Career Center

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Martina Bova