Apryl Eddy
Kinwood,TX
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
9
9
years of professional experience
Work History
Security Receptionist
DSI Security on Behalf of Technip FMC
Houston, TX
04.2023 - 07.2023
- Answered incoming calls in a professional manner, transferred calls or took messages as appropriate.
- Maintained confidentiality of sensitive data and documents.
- Kept records of all authorized personnel entering the premises.
- Attended meetings regularly with Security Managers to discuss safety issues and concerns.
- Interacted with vendors, contractors, and professional service personnel.
- Managed security-related incidents.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Customer Service Representative
Alorica
Houston, TX
05.2020 - 04.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Administrative Assistant
JKindred Management
Humble, TX
01.2015 - 05.2020
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Answered questions from customers regarding products and services offered by the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Office Manager
R-Associates, Inc.
Houston, TX
01.2014 - 12.2015
- Assisted in developing budgets for departmental expenses.
- Maintained confidential records relating to personnel matters.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained filing system for records, correspondence and other documents.
- Developed effective communication strategies between departments within the organization.
- Monitored inventory levels and placed orders when needed.
- Interpreted and communicated work procedures and company policies to staff.
Education
High School Diploma -
Northshore Senior High School
Houston, TX05-1987
Skills
- Incident reporting
- Visitor screening
- Basic technical support
- Punctuality
- Strong observation
- Patience and empathy
- Database entry
- Document preparation
- Meeting coordination
- Report writing
- Database administration
- Expense reporting
- Calendar management
- Scheduling and calendar management
- Verbal communication
- File organization
- Schedule management
- Administrative coordination
- Billing and invoicing
Timeline
Security Receptionist
DSI Security on Behalf of Technip FMC
04.2023 - 07.2023
Customer Service Representative
Alorica
05.2020 - 04.2023
Administrative Assistant
JKindred Management
01.2015 - 05.2020
Office Manager
R-Associates, Inc.
01.2014 - 12.2015
High School Diploma -
Northshore Senior High School
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