Martina Caple

• Analyzed account receivables and corrected all problems.
• Met all productivity and collection goals including dollars collected and accounts handled.
• Initiated appeals of denial of payment for services.
• Reduced rates of delinquent accounts.

• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
• Visited patients' rooms to collect insurance and financial information required for registrations.
• Accurately inputted all patient and insurance information into company's computer system using [Software].
• Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.

• Perform first and second-level IT support-related activities on issues regarding the use of computer software, including trouble-shooting and assisting the patient in the use of FollowMyHealth™ and any other Allscripts solutions.
• Perform timely escalation of pending support-related issues.
• Creates educational content for patient assistance.
• Maintains a high first touch completion rate for all patient support calls.
• Complete all of other tasks as assigned.

• Greet patients and provide instructions as they come in
• Perform clerical and administrative tasks
• Collect patient demographic data
• Analyze health insurance benefits and verify insurance eligibility
• Obtain and record patients’ vital signs
• Receive telephone calls and provide relevant information
• Schedule and confirm appointments
• Handle incoming and outgoing correspondence
• Process requests for medical records