Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martina Cassanover

Hyattsville,MD

Summary

Well-rounded professional with healthcare industry, retail, and customer service experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality. Team player who understands the needs of the department in meeting its goals and deadlines. Effective problem solver, able to assess situations and identify solutions. Pay close attention to detail for accurate and compliant documentation. Communication Platforms – Zoom. Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint | Type 30 WPM.

Overview

7
7
years of professional experience

Work History

Medical Administrative Assistant

Hyattsville Nursing and Rehabilitation
06.2024 - Current
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Maintained and updated patient records for accurate, current medical histories.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Retail Sales Associate / Customer Service

LOFT
07.2023 - Current
  • Interact with customers, sell and upsell merchandise, answer questions regarding products, recommend, select, and help locate best product to match customer needs, and handle final sale.
  • Answer inbound phone calls, respond to questions, take inventory, and stock merchandise.
  • Operate cash register, scan merchandise, accept payments, and ensure accuracy of cash drawer.
  • Provide efficient and courteous customer service and work as a team to meet sales goals.

Retail Sales Leader / Customer Service

Express
11.2022 - 01.2023
  • Handled opening and closing duties, managed and trained staff, and enforced policies and procedures.
  • Answered incoming phone calls, oversaw the checkout process, and maintained inventory.
  • Ensured smooth business operations and a positive customer experience.

Pro Associate Phone Sales / Flooring Specialist / Customer Service

The Home Depot
02.2019 - 06.2022
  • Greeted customers, helped locate merchandise, and made product recommendations.
  • Placed outbound phone calls regarding payments and responded to inquiries.
  • Operated cash register, processed transactions, collected payments, and educated members and customers on new products, services, and discounts.
  • Worked as part of a team and interacted with diverse customers and staff members.

Home Health Aide

Independence Court Senior Living
04.2018 - 01.2019
  • Provided personal care services for residents and maintained a safe, secure, and healthy environment.
  • Assisted with activities of daily living – mobility, personal hygiene, and feeding.
  • Kept household clean and organized, ran errands, and prepared and served meals.
  • Respected and safeguarded resident’s privacy.
  • Additional work experience includes 2+ years as a Lab Technician at Prince George’s Community College in Hyattsville, MD

Education

HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical Academy

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
01.2024

Skills

  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • CMS 1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology

Timeline

Medical Administrative Assistant

Hyattsville Nursing and Rehabilitation
06.2024 - Current

Retail Sales Associate / Customer Service

LOFT
07.2023 - Current

Retail Sales Leader / Customer Service

Express
11.2022 - 01.2023

Pro Associate Phone Sales / Flooring Specialist / Customer Service

The Home Depot
02.2019 - 06.2022

Home Health Aide

Independence Court Senior Living
04.2018 - 01.2019

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

HIPAA Essentials for Healthcare Professionals Certificate -

Ultimate Medical Academy