Martina Cota
Avondale,Arizona
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Interim Manager
Phoenix Children's
11.2024 - Current
- Manage and monitor daily operations of Language Services and all personnel related issues.
- Evaluate and manage Operating Budget, including CyrCom and ASL expenses.
- Work closely with the translation department and review translated documents.
- Performs miscellaneous job related duties as requested.
Supervisor, Interpreter Services
Phoenix Children's
01.2022 - Current
- Mange, plan and execute operational activities by providing a point of service contact for all departments that utilize Language Services
- Resolve conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrate commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborate with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentor junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conduct performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identify operational inefficiencies and implement corrective measures to increase effectiveness
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Improve customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Manage diverse team, promoting inclusive work environment that leverages individual strengths.
- Boost team morale and performance, organizing regular huddle meetings.
- Conduct thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Foster culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Encourage the team to reward and recognize each other with a "High Five", which increased employee engagement and satisfaction.
- Maintain appropriate staffing levels.
- Interviewing and hiring of new staff.
- Responsibilities include training, coaching, and completing performance evaluations.
- Monitor live phone calls, Zoom calls and recorded calls to ensure interpretation accuracy.
- Oversee Kronos to keep timecards accurate, making corrections as needed.
- Manage daily, monthly and yearly reports to assess growth in productivity.
- Schedule ASL appointments for all PCH facilities, including satellite clinics.
Spanish Medical Interpreter
Phoenix Children's
06.2010 - 01.2022
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Served as an essential resource during emergency situations involving Limited English Proficient patients, providing life-saving information in realtime.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
Spanish Medical Interpreter
Banner Estrella Medical Center
07.2006 - 11.2011
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
Spanish Interpreter
CyraCom International
04.2003 - 05.2007
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Maintained message content, tone, and emotion as closely as possible.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided invaluable support during high-stakes legal cases by delivering highly accurate consecutive interpretation services in court proceedings.
- Enhanced communication between non-Spanish speaking medical staff and patients by providing accurate and empathetic interpretation during medical consultations.
Anesthesia Billing Administrator/Manager
ABC Medical Billing
07.1987 - 03.1993
- First employee of the newly founded company.
- Maintained accurate records of clients' financial transactions, ensuring data integrity within the company's database.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
- Implemented effective collection strategies to recover outstanding debts from insurance companies and/or patients.
- Maintained strict confidentiality of client financial information.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Increased billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
Front Office Administrator/Manager
Southwest Bone and Joint Surgeons
06.1986 - 07.1987
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or double-bookings.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Medical Records Department
St. Joseph’s Hospital
08.1985 - 06.1986
- Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
- Assisted in the creation of educational materials for patients regarding their rights and responsibilities related to medical records access, promoting transparency and trust between the practice and its clientele.
- Organized physical and electronic files for easy access by authorized personnel, reducing retrieval time for essential documents when needed.
- Provided excellent customer service by addressing concerns from both patients and healthcare providers efficiently and professionally.
- Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Education
Bachelor OF SCIENCE - Business Administration
Colorado Technical University
Colorado Springs, CO08.2025
Associate of Arts -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05.2021
Associate in General Studies -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05.2021
Spanish Bilingual Assistant -
Phoenix Children's
04.2009
Skills
- Twenty four years experience in healthcare interpreting
- Reliable and trustworthy work ethic
- Friendly, positive attitude
- Eager to learn
- Team leadership
- Customer service
- Decision-making
- Staff management, training and development
- Task delegation
- Documentation and reporting
Certification
- CCHI, Certification Commission for Healthcare Interpreters-2023
Training
- Mental Health Interpreting and Psychological Disorders in the Latino Population Workshop, 2010
- Recognizing and Modifying Dementia Risk Factors in Latinos, 2008
- Medical Interpretation Conference – CyraCom Transparent Language Services, 2005
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Interim Manager
Phoenix Children's
11.2024 - Current
Supervisor, Interpreter Services
Phoenix Children's
01.2022 - Current
Spanish Medical Interpreter
Phoenix Children's
06.2010 - 01.2022
Spanish Medical Interpreter
Banner Estrella Medical Center
07.2006 - 11.2011
Spanish Interpreter
CyraCom International
04.2003 - 05.2007
Anesthesia Billing Administrator/Manager
ABC Medical Billing
07.1987 - 03.1993
Front Office Administrator/Manager
Southwest Bone and Joint Surgeons
06.1986 - 07.1987
Medical Records Department
St. Joseph’s Hospital
08.1985 - 06.1986
- CCHI, Certification Commission for Healthcare Interpreters-2023
Bachelor OF SCIENCE - Business Administration
Colorado Technical University
Associate of Arts -
Maricopa Community Colleges, Rio Salado Community College
Associate in General Studies -
Maricopa Community Colleges, Rio Salado Community College
Spanish Bilingual Assistant -
Phoenix Children's
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