Summary
Overview
Work History
Education
Skills
Timeline
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Martina Gonzalez

Martina Gonzalez

Goodyear,AZ

Summary

A dedicated professional with one year of experience as a Certified Nursing Assistant (CNA) and one year as an Amazon Ambassador. Skilled in providing compassionate patient care, managing daily tasks, and maintaining strong communication with healthcare teams. In the Amazon Ambassador role, developed expertise in customer service, problem-solving, and promoting services. Looking to leverage strong organizational and interpersonal skills in a new office or administrative position.

Overview

2
2
years of professional experience

Work History

Ambassador

Amazon
02.2024 - 12.2024

Customer and Employee Support: Act as a liaison for warehouse employees, assisting with inquiries related to Amazon processes, policies, and services. Provide guidance to new hires and existing staff to ensure clarity in operational tasks.

Communication & Engagement: Foster positive relationships within the warehouse by effectively communicating updates, changes in procedures, and team goals. Promote a culture of collaboration and motivation.

Operational Assistance: Collaborate with warehouse management to support operational efficiency. Assist in the tracking of inventory, order fulfillment, and shipment processes.

Training & Onboarding: Help onboard new warehouse employees, ensuring they understand key safety protocols, company policies, and operational procedures.

Problem Solving: Address and resolve any immediate challenges or concerns raised by warehouse staff, offering timely and effective solutions.

Safety Compliance: Ensure that safety protocols are followed in the warehouse, assist with routine safety checks, and promote a safe working environment for all employees.

Performance Tracking: Support warehouse leadership in tracking key performance metrics, such as productivity, accuracy, and safety, and assist in implementing improvements where necessary.

Certified Nurse Assistant

Home Instead
05.2023 - 01.2024
  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Improved patient comfort by repositioning and transferring them on a regular basis.

Education

High-school Diploma -

Arizona Preparatory Academy
Phoenix, AZ
11.2023

Skills

  • Attention to detail
  • Communications
  • Customer service
  • Administrative skills
  • Leadership and ownership
  • Online content creation
  • Mentoring
  • Collaboration
  • Time management

Timeline

Ambassador

Amazon
02.2024 - 12.2024

Certified Nurse Assistant

Home Instead
05.2023 - 01.2024

High-school Diploma -

Arizona Preparatory Academy
Martina Gonzalez