Martina Gutierrez
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
13
13
years of professional experience
Work History
Cashier/Stocker
H-E-B
10.2019 - Current
- Computer skills: Point-of-sale (POS) system
- Assisted customers with sales transactions accurately and efficiently, including cash, check, and card
- Completed daily cash and credit sales reports for supervisors and store managers
- Maintained the cleanliness and order of checkout areas on an hourly basis
- Assist sales associates with tasks like returning unprocessed items and organizing checkout lanes
- Play a key role in ensuring up to 150 customers have a great H-E-B experience every day
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved efficiency, organized checkout area for optimal workflow.
Medical assistant/ Medical Receptionist/ Insurance verification
Women's ObGyn
01.2023 - 10.2024
- Verified Insurance for four Doctors
- Verified for minor in office procedures.(Emb's/Colpo's/ IUD's insertion's)
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Contacted patients for results
- Contacted patients to confirm appointments
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collected and prepared laboratory specimens
- Bagged and delivered specimens to designated laboratory
- Perform basic laboratory tests: IH pregnancy test, Urinalysis/Urine dipstick, Strep Throat test, Covid-19 Testing
- Oriented and trained new staff on proper procedures and policies.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient experience by maintaining clean, organized reception area.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Instruct patients about medication and special diets
- Prepare patients for blood work and other procedures
- Take and record vital signs and medical histories
- Assist with minor surgical procedures
- Sterilize medical instruments
- Document patient care services by charting in patient and department records.(ECW)
- Collected payments and balances
- Submitted Pre Authorization for medications and IUD/ Nexplanon devices
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Team leader
Whataburger
01.2012 - 01.2019
- Supervised and coached team members to provide excellent customer service
- Maintained efficiency in food preparation and delivery
- Trained team members to sustain and uplift restaurant quality standards
- Would support tough communication between management and team members
- Would financially manage cash control and cashiering supervision
- Maintained appropriate inventory levels to prevent stockouts
- Monitored and maintained compliance with cleaning and sanitation procedures
- Directed, oversee, and evaluated training provided to department Team Members to reduce turnover, promote efficiency and control labor costs
Medical assistant
Fuqua medical center
01.2016 - 01.2017
- Perform administrative duties such as answering phones, scheduling appointments, and maintaining medical records
- Assist physicians with patient examinations and treatments
- Prepare and administer medications as directed by a physician
- Collect and prepare laboratory specimens
- Perform basic laboratory tests: IH pregnancy test, Urinalysis/Urine dipstick, Strep Throat test, Covid-19 Testing
- Take and record vital signs and medical histories
- Sterilize medical instruments
Education
Certificate of Completion - Medical Assistance Program
Pima Medical Institute
01.2017
High School Diploma -
Willowridge High Schol
01.2014
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Medical Terminology
- OB/GYN procedures
- EMR / EHR
- Clinical Documentation
- Patient-focused care
- Reliable team player
- Immunization Administration
- Specimens collection and processing
- Insurance Verification
- Patient Scheduling
References
- Karina Segovia, Lead Medical Assistant, 713-498-9978
- Dora Magallanes, Office Insurance Verification Administrator, 832-605-7757
- Madeline Harper, Natera Representative, 936-900-8581
- Anna Jackson, H-E-B Assistant Service Manager, 832-410-5818
Activities
No content available for this section
Timeline
Medical assistant/ Medical Receptionist/ Insurance verification
Women's ObGyn
01.2023 - 10.2024
Cashier/Stocker
H-E-B
10.2019 - Current
Medical assistant
Fuqua medical center
01.2016 - 01.2017
Team leader
Whataburger
01.2012 - 01.2019
High School Diploma -
Willowridge High Schol
Certificate of Completion - Medical Assistance Program
Pima Medical Institute
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