Martina Howard
Irvine,CA
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated through roles at Uber Eats and other notable employers. Skilled in safe driving and effective communication, consistently met delivery times and improved service efficiency. A dedicated team player, adept at problem-solving and relationship building, contributing to positive work environments and customer engagements.
Overview
9
9
years of professional experience
Work History
Food Delivery Driver
Uber Eats
Orange, CA
10.2022 - Current
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Deli Worker
Gelson's
Dana Point, CA
08.2021 - 11.2022
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
Concessions Worker
Angel Stadium Of Anaheim
Anaheim, CA
03.2019 - 09.2020
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Worked with team to provide stellar service during busy periods and meet customer demands.
Sales Associate
Pns Stores
Rancho Santa Margarita, CA
06.2015 - 10.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
None - Basics
Mid City
Grand Rapids, MI05.1988
None - Basics
Northeast School
Grand Rapids, MI06.1985
Skills
- Problem-Solving
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Excellent Communication
- Safe Driving
- Dedicated Team Player
- Relationship Building
- Valid Driver's License
- Clean Driving Record
Timeline
Food Delivery Driver
Uber Eats
10.2022 - Current
Deli Worker
Gelson's
08.2021 - 11.2022
Concessions Worker
Angel Stadium Of Anaheim
03.2019 - 09.2020
Sales Associate
Pns Stores
06.2015 - 10.2017
None - Basics
Mid City
None - Basics
Northeast School