Martina Hurt-Isom
Memphis,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Clinical Associate
Cerebral (Remote)
San Francisco, CA
06.2021 - Current
- Render high level of support to stressed clients prior to procedures, offering comfort and listening ear.
- Schedule appointments for clients via phone and in person.
- Interact closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Assist clients with basic care and provided excellent service.
- Provide individual and group mental health counseling in alignment with evidence-based practice and clinical models.
Tenant Services Specialist
Crye Leike
Memphis, TN
12.2009 - 06.2021
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved tenant issues and managed customer relations.
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Arts - Social Services
Belhaven University
Jackson, MS05.2013
Skills
- Report Creation
- Credit Card Payment Processing
- Data Entry
- Responding to Difficult Customers
- Customer Service
- Multitasking and Prioritization
- Verbal and Written Communication
- Call Documentation
- Problem-Solving Abilities
- Microsoft Office Expertise
- Efficient and Detail-Oriented
- Time Management
Timeline
Clinical Associate
Cerebral (Remote)
06.2021 - Current
Tenant Services Specialist
Crye Leike
12.2009 - 06.2021
Bachelor of Arts - Social Services
Belhaven University