Martina Martinez
Rapid City,SD
Summary
Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
23
23
years of professional experience
Work History
Loan Specialist
Black Hills Community Loan Fund
Rapid City , SD
2023.06 - 2023.12
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Verified all documents provided by applicants for accuracy and completeness.
- Analyzed financial statements of clients to assess their ability to repay loans.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
Program Assistant
Black Hills Community Loan Fund
Rapid City , SD
2023.04 - 2023.06
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Developed and implemented program activities according to established goals and objectives.
Program Coordinator
Circles of Care GPTLHB
Rapid City , SD
2022.10 - 2023.04
- Prepared periodic reports, financial statements and records on program activities, progress and status for management.
- Scheduled and developed program activities in accordance with program needs.
- Developed and implemented new program features to address needs.
- Facilitated educational workshops, meetings and conferences associated with program.
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Conducted research and engaged in collaborative grant development efforts to support program needs and innovations.
Executive Assistant
Thunder Valley CDC
Porcupine , SD
2021.03 - 2022.09
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
COURIER
FEDEX EXPRESS
RAPID CITY , SD
2014.10 - 2021.07
- Coordinated parcel delivery using strong time management skills.
- Checked and secured package loads before deliveries.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Quickly responded to customer inquiries to improve business relationships.
- Answered shipment and delivery questions concerning estimated times of arrival.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Managed product receipt, storage, identification and delivery.
SALES REPRESENTATIVE
NATIVE SUN NEWS
RAPID CITY , SD
2013.09 - 2014.06
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Improved overall customer purchasing experiences to promote steady revenue.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
COLLECTIONS REPRESENTATIVE
GREENTREE FINANCIAL
RAPID CITY , SD
2013.03 - 2013.08
- Used effective questioning techniques to clarify why debtors were delinquent.
- Entered customers' financial status information into system.
- Reasoned with customers and attempted to negotiate full balance payments.
- Handled contracts and payments on accounts.
- Handled irate customers smoothly to achieve performance targets.
- Advised debtors on payment options and set up payment plans.
- Utilized skip tracing resources such as background checks and loan documents.
- Handled, researched and settled numerous disputes weekly.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
Customer Service Representative
Native American Office Products
Rapid City , SD
2011.10 - 2012.06
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Receptionist
Native Healing Program
Rapid City , SD
2010.12 - 2012.02
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Administrative Assistant
Universal Field Services
Rapid City , SD
2008.05 - 2010.06
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Medical Data Entry Clerk
Sioux San Hospital
Rapid City , SD
2006.01 - 2007.02
- Verified patient information by comparing it to medical records;.
- Entered patient data into electronic health record systems accurately and in a timely manner;.
- Maintained confidentiality of all medical records;.
- Performed data entry tasks, such as scanning documents and entering data into databases;.
- Compiled, sorted, and verified accuracy of data prior to entry;.
- Reviewed source documents for accuracy and completeness before entering the data into the system;.
- Assisted in maintaining the security of confidential patient information;.
Crew Team Member
Taco Johns
Rapid City , SD
2005.12 - 2006.06
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
Receptionist
A to Z Business Services
Rapid City , SD
2005.12 - 2006.02
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Front Desk Agent
Best Western Ramkota Hotel
Rapid City , SD
2004.01 - 2004.12
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
Wait Staff Member
Sacora Station
Rapid City , SD
2004.07 - 2004.09
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
- Took beverage orders from patrons and served drinks promptly.
Team Member
Shopko
Rapid City , SD
2002.01 - 2003.01
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
Customer Service Representative
Pioneer Credit and Debt Consolidation
Rapid City , SD
2000.10 - 2002.01
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Central High School
Rapid City, SDSkills
- Message delivery
- Delivery payment collection
- Coordinating efficient routes
- Delivery and pickup
- QuickBooks
- Excel spreadsheets
- AR/AP
- Dedicated team player
- Strong problem solver
- Strong interpersonal skills
- Resourceful
- Schedule management
- Customer Support
- Customer Service-Focused
Accomplishments
Completed Native CDFI Fundamentals, BNC Coaching,Underwriting & Loan Portfolio Management through Oweesta.
Timeline
Loan Specialist
Black Hills Community Loan Fund
2023.06 - 2023.12
Program Assistant
Black Hills Community Loan Fund
2023.04 - 2023.06
Program Coordinator
Circles of Care GPTLHB
2022.10 - 2023.04
Executive Assistant
Thunder Valley CDC
2021.03 - 2022.09
COURIER
FEDEX EXPRESS
2014.10 - 2021.07
SALES REPRESENTATIVE
NATIVE SUN NEWS
2013.09 - 2014.06
COLLECTIONS REPRESENTATIVE
GREENTREE FINANCIAL
2013.03 - 2013.08
Customer Service Representative
Native American Office Products
2011.10 - 2012.06
Receptionist
Native Healing Program
2010.12 - 2012.02
Administrative Assistant
Universal Field Services
2008.05 - 2010.06
Medical Data Entry Clerk
Sioux San Hospital
2006.01 - 2007.02
Crew Team Member
Taco Johns
2005.12 - 2006.06
Receptionist
A to Z Business Services
2005.12 - 2006.02
Wait Staff Member
Sacora Station
2004.07 - 2004.09
Front Desk Agent
Best Western Ramkota Hotel
2004.01 - 2004.12
Team Member
Shopko
2002.01 - 2003.01
Customer Service Representative
Pioneer Credit and Debt Consolidation
2000.10 - 2002.01
High School Diploma -
Central High School
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