Martina McDonald
Union City
Summary
Customer service professional with over 6 years of experience in client relations and operational efficiency. Expertise in identifying customer needs and delivering tailored solutions that enhance satisfaction. Proven ability to optimize service processes and foster team collaboration, resulting in strengthened client relationships. Recognized for effectively managing escalated support issues and contributing to high-performance team environments.
Overview
7
7
years of professional experience
Work History
Petroleum Supply Specialist
US Army
Fort Liberty
04.2021 - 09.2024
- Manage petroleum logistics, ensuring compliance and safety across operations.
- Lead team of 3, enhancing efficiency and skill through guidance and training.
- Conduct equipment inspections, resolving issues to maintain operational continuity.
- Implement quality control for fuel integrity, conducting regular audits.
- Coordinate with logistics for efficient petroleum distribution to various locations.
- Streamlined petroleum supply operations, enhancing efficiency and reducing waste.
- Implemented innovative inventory management system, resulting in improved accuracy.
- Fostered teamwork among diverse personnel, optimizing fuel distribution processes.
- Mentored junior staff, elevating overall team performance and operational readiness.
Technical Support Representative
Teleperformance
North Lauderdale
01.2020 - 02.2021
- Resolve customer challenges with system operations, hardware, software, and internet connections.
- Troubleshoot operating systems - windows and mac.
- Troubleshoot customer problems with cellular phones, connection cards, and android tablets.
- Excelled in customer service delivery using my communication skills.
- Maintained email contact with service technicians to resolve cellular tower outages.
- Process sales, service, and replacement orders.
- Answer telephone, direct calls to the appropriate departments to match customer queries.
- Diagnosed complex system issues across multiple platforms, enhancing customer satisfaction through efficient problem resolution and technical expertise.
Customer Service Staff
Bahia Mar Hotel
Fort Lauderdale
01.2018 - 01.2020
- Greet customers in a friendly and professional manner, aiding with product selection and answering questions.
- Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
- Process payments accurately and efficiently using the point-of-sale system.
- Ensure that all products are properly labeled and priced.
- Monitor inventory levels and order new stock when necessary.
- Adhere to company policies and procedures regarding cash handling, security, and customer service.
- Elevate guest experiences at Bahia Mar Hotel through personalized service, efficient problem-solving, and proactive anticipation of needs, fostering loyalty and positive reviews.
Education
Bachelor of Business Administration (B.B.A) - Accounting
Park University
05-2026
Associates of Business -
University Of Technology
Jamaica05.2017
Skills
- Quality assurance and safety compliance
- Creative problem-solving
- Time optimization and process documentation
- Data entry and analysis
- Team collaboration and building
- Risk assessment and crisis management
- Project management and budgeting
- Equipment maintenance and inventory management
- Customer service and relations
- Regulatory compliance and business intelligence
- Microsoft Office proficiency
Timeline
Petroleum Supply Specialist
US Army
04.2021 - 09.2024
Technical Support Representative
Teleperformance
01.2020 - 02.2021
Customer Service Staff
Bahia Mar Hotel
01.2018 - 01.2020
Bachelor of Business Administration (B.B.A) - Accounting
Park University
Associates of Business -
University Of Technology
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