Martina Mena
Miami
Summary
Proactive, organized, and detail-oriented individual with experience in customer service, appointment coordination, and problem-solving. Strong ability to work in a team and under pressure, always striving to deliver high-quality service. Passionate about personal and professional growth, eager to keep learning and bring value to every project.
Overview
3
3
years of professional experience
Work History
Nails&co
Recepcionista
Miami
01.2025 - Current
- Responsible for coordinating appointments and customer service, providing personalized assistance from reception to payment, ensuring a satisfying experience.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted incoming customers and provided customer service support.
Administration
Unique Design Cake
Miami
06.2024 - 01.2025
- Streamlining administrative operations at Unique Design Cake, implementing efficient filing systems while demonstrating strong attention to detail and commitment to organizational excellence
- Coordinating with cross-functional teams at Unique Design Cake to ensure smooth administrative workflow, showcasing adaptability and effective communication skills
- Facilitating interdepartmental communication at Unique Design Cake to resolve administrative bottlenecks, demonstrating exceptional adaptability in dynamic work environments
- Enhanced document management, reducing processing time and boosting efficiency
- Coordinated schedules and maintained records, resolving operational bottlenecks
- Implemented systematic workflows, achieving measurable improvements in administration
Administration
Teca Design
Florida
01.2022 - 06.2024
- Facilitated cross-departmental communication at Teca Design, serving as an administrative liaison that strengthened team cohesion and project delivery timelines
Education
Dermatology
Miami Dade College
Miami, FL04-2023
Senior high school -
Ronald Reagan
Doral05.2022
Skills
- Communication Skills
- Adaptability
- Attention to Detail
- Organizational Skills
- Networking
- Creative Thinking
Timeline
Nails&co
Recepcionista
01.2025 - Current
Administration
Unique Design Cake
06.2024 - 01.2025
Administration
Teca Design
01.2022 - 06.2024
Dermatology
Miami Dade College
Senior high school -
Ronald Reagan