Hi, I’m
Martina Mizgajska
RN, BSN
Portland,OR
Summary
Advocate of ever evolving learning and skill acquisition and can reassure potential employer dedication to mastering any new challenge that is provided.
Overview
26
years of professional experience
Work History
ProvRN (Providence Nurse Telephone Triage)
RN, BSN
07.2012 - 04.2023
Job overview
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Suggested appropriate disposition to acting physicians based on assessment.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Educated patients and family members about targeted therapies, medications and diet to enhance likelihood of positive treatment outcomes.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Verified patient insurance eligibility and identified primary care physician, contacting office to obtain patient file.
- Documented patient care with electronic medical record and distributed relevant information to other medical providers to update diagnostic and treatment plans.
- Triaged patients by reviewing symptoms and advising on best treatment plan to facilitate patient care while minimizing impact on healthcare system.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Providence St. Vincent Medical Center/Home Health
RN, BSN
08.2005 - 07.2012
Job overview
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed care from admission to discharge.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Organized and managed care of patients undergoing various therapies and procedures.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Audited charts and reviewed clinical documents to verify accuracy.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Telephone triage and advice for every age, every imaginable situation and symptom from home care advice to calling 911. Patient population included all Providence Medical Group clinics, Providence Cardiology East and West, a few Pediatric clinics, all Providence Health Plan members, and all local hospital calls. I have gained triage competence, excellent verbal communication and electronic documentation skills, and knowledge of community resources over the last 15 years in my role as Triage Nurse.
- Consistently excellent annual performance and professional conduct reviews
Boulder Community Hospital
RN, BSN
06.1997 - 06.2003
Job overview
- Med-Surg floor Nurse
- Oriented to Labor and Delivery briefly
Education
Colorado State University - PuebloPueblo, CO
Bachelor of Science from Nursing
06.1997
Skills
- Competent in gathering important details about patient’s physical and mental symptoms
- Understanding medical history and how this affects the current situation
- Skilled in judging when and how to access appropriate level of care
- Proficient with use of computer and application technology
- Remote Learning
Timeline
RN, BSN
ProvRN (Providence Nurse Telephone Triage)
07.2012 - 04.2023
RN, BSN
Providence St. Vincent Medical Center/Home Health
08.2005 - 07.2012
RN, BSN
Boulder Community Hospital
06.1997 - 06.2003
Colorado State University - Pueblo
Bachelor of Science from Nursing
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